Homey Cle Elum Lake Apt w/ Shared Hot Tub & Views!

Reviews

• Area is nice

  3/5

  The home and scenery was beautiful. Inside was cozy. The issue we had was that it was dirty. There was hair in the shower and sheets smelled Iike pee, the other sheets had blood stains. We got our cleaning deposit back after having to go back and forth with Evolve, but the lady we first contacted (Tanya) was a nightmare. She kept sending condescending voice notes, and kept mentioning the entire time she just doesn’t want us to leave a bad review. At first I let it go when we were dealing with the hair in the shower. But then when we saw the sheets, it was late at night, had to strip them and take them to the washer, only to find there was already a load in the washer that stunk so bad with mildew, we had to wash those sheets, just so we can then wash our own, we stayed up till 4 am trying to get the sheets clean. When we brought these concerns up to her she kept denying it, saying there was NO WAY the sheets were dirty and she “personally saw” the cleaners strip the sheets and wash AND dry them.After that message I contacted Evolve directly to deal with this. After she found out I contacted them she sent me a voice note with a very threatening tone. I was shocked to say the least with her “professionalism” Not sure why she thought every concern I had WITH photos, I must have been delusional and making things up apparently. Anyway, the place was nice, they need better cleaners and better middle man.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Juan, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  We apologize for any inconvenience you experienced during your stay. We are working very hard to make sure this never occurs again and are doing everything we can to make this right including your cleaning fee refund.
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback!

• 5/5

  I can't say enough wonderful things about this property and the amenities. A perfect stay for my little family... gorgeous views, got to hike a little, roast marshmallows, hang in the hot tub, and play in the game room. Haven't relaxed like that in years.

  *This review was originally posted on Vrbo

• Perfect getaway

  5/5

  We came from East Texas and was STUNNED by the view. The property had all the ammentities we needed. We went in mid march and being from Texas, did not expect so much snow. You will definetely need a 4 wheel drive until spring. Best place I've ever stayed at

  *This review was originally posted on Vrbo

• Relaxing Getaway

  5/5

  This property is beyond beautiful. We had everything we needed plus more! The Beds were BEYOND comfortable, and the house was clean and welcoming! The Host was amazing and really went above and beyond during our stay. This was by far the best property we have stayed at and I would recommend to anyone and everyone! Side note you will 100% need AWD or 4x4 in the winter. We will for sure be booking again!

• Beautiful property

  3/5

  The Bunkhouse was amazing! Beautiful location for an amazing girls weekend. Needed additional towels, no paper towels and dish soap. May want to make sure cleaning staff are replenishing supplies and verifying dishes and kitchen stuff are stocked.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Nicole, thanks for your feedback, and we shared it with the homeowner. They are glad you enjoyed your stay overall, and they will address this feedback with their cleaning team. Thanks again for taking the time to write your review!