Condo w/ Outdoor Heated Pool + Hot Tub Access!

Reviews

• My birthday stay

  4/5

  Over all it was a nice place. Kitchen was well stocked, everything was clean. The only thing was the carpet. They need to replace there carpet. It was bunching up all through out the place and I trip over it a couple times. But other than that it was a very nice stay. Thank you

  *This review was originally posted on Vrbo

• Very Nice

  5/5

  We enjoyed our stay even though we didn't have access to all onsite facilities. There was a nice note from the owners and complimentary snacks. The cleanliness of the resort was questionable, but the room was clean and orderly. Very nice stay!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Susan, the homeowner would like to share the following: "Thank you for sharing your feedback on your recent visit! We are so glad to hear that you had the chance to enjoy the treats in our welcome basket and that you enjoyed your stay. We appreciate you taking the time to share your experience and we hope to see you again in the future. Thanks again!"

• So disappointing.

  1/5

  I wanted this to work out so badly. It’s our girl’s’ favorite place to go and we surprised them this Christmas by making it happen. Our entire stay was frustrating to put it mildly. Upon our arrival our room had pots and pans that had food crusted on them, the bathroom had a dirty towel in it, there was no soap in the bathroom or kitchen, the washer and dryer weren’t opporational, and unbeknownst to us the pool and hot tub weren’t working.I hoped to be able to contact the owners to work this out, outside of a review (as the problems would have been really easy to fix) , unfortunately I was only able to get as far as their “manager” Shauna. I reached out to Shauna about the minor issues and she let me have it, telling me “ Well we can't control the guests who wash and put away dishes. I can have someone wash them for you if you'd like “ and in regards to the overall cleanliness of the room her response was “ Of course the room was cleaned and beds made for your stay. It's an extremely busy time of the year in extreme weather and we are all doing our best. Thank you for your grace. Let me know what I can do for you. ” I wasnt looking for anything other then to have my family in a clean room and for us to be able to use the amenities. I wouldn’t have spent as much money as we did to stay there had I known what I was going to be getting into. Unfortunately because this is a private unit within the lodge- Suncadia itself will not help with any concerns nor will they allow you to use the pool at the health and fitness center, should the pool at the resort be out of order. The entire trip was a bust. I don’t know who other owners have manage their properties but I would stay far away from this one. We also tried contacting Revolve who manages this property as well and never got a response. I wish I had read into the other reviews that had mentions cleaning issues etc.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owners: "Hi Anne, we'd like to extend our most sincere apologies that you had such a negative experience during your stay. We definitely will bring up the cleanliness and interaction issues with our onsite contact and work to resolve them for future guests. We (the owners) were not aware that you were encountering these issues, nor did we receive communication from Evolve regarding this, so we will be exploring ways to improve the communication with our guests moving forward to help reduce experiences as you had. Since your stay, we have replaced a new washer/dryer and microwave. Both of them are working well.
  
  Regarding the lodge pool and hot tub, we're sorry to hear that these were unavailable during your stay. Unfortunately, amenities are occasionally closed to deal with repairs or other issues, and we don't typically have insight into closures in advance, especially during inclement weather. As a privately owned unit in the lodge, we cannot grant access to the swim and fitness center but empathize with how this experience would have been particularly disappointing, especially when traveling with kids. While we cannot change your experience, please know that we appreciate that you've given us honest feedback so we can find ways to improve for future guests. Again, we are very sorry that you encountered these issues, and we hope that your next stay at Suncadia will be a more pleasant experience."

• Lovely weekend stay

  4/5

  Reasonable price, beautiful location. A few small cleaning issues within unit

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Emma, thank you for taking the time to share your feedback! We are glad to hear that you had a nice stay and that you were able to enjoy the beauty of Suncadia. We're sorry to hear that you noticed a few cleaning issues. We will address this with our cleaning service to ensure a better guest experience in the future. We hope that we have the opportunity to host you again!"

• Amazing Stay at Suncadia

  5/5

  My family spent a few days at the resort and were extremely happy with the unit. It was clean, nicely appointed, had a full kitchen and laundry machines. Shauna, our contact for everything at the resort, was amazing. She was extremely accomodating and responded quickly whenever we had questions or needed anything. I would highly recommend this unit to anyone looking.

  *This review was originally posted on Vrbo