West Dover Home - 3 Miles to Mount Snow Resort!

Reviews

• Perfect For a Golf Trip

  5/5

  Very nice updated house with a great kitchen and family room for hanging out! Very Close to Mount Snow Golf Course so it was perfect for a golf weekend!

  *This review was originally posted on Vrbo

• Few too many issues...

  3/5

  1. Both fridges went out, ruined some of our cold foods, had to throw some out and live out of a cooler most of our visit 2. Weren't enough towels but someone came and got us more from a locked closet3. All night the last night, the upstairs smoke alarm went off intermittently (4 or 5x) with a voice shouting "fire"! We got up and checked the entire house the first few times and when we discovered nothing, it just became a nuisance4. Basement walkout had no bolt lock on inside of door so bunkbed room with 8 kids was full and any one of them could have slipped out the door in the night(we have one grandchild that sleepwalks) unbeknownst to us upstairs. They need to have a better lock system down there.5. Shower handle real looseWaiting to hear back from evolve the management company for a possible discount. Haven't heard back yet.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brian, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review:
  -We have high standards for the home, as evidenced in our past reviews, we sincerely apologize about the refrigerators not working properly on your first day. Nonetheless, we acted quickly the following day and we had a technician at the property as soon as we were able to repair the units
  -We typically lay out clean towels to accommodate the house occupancy, and we were more than happy to help to resolve this for you
  - Based on your feedback, the alarm may have been triggered by smoke detection or needed to be reset. There was a maintenance check on the smoke alarm after your stay and been confirmed as working properly, but we're sorry how this impacted your stay
  -Guest safety is one of our top priorities. The basement door does, indeed, lock as there is a lockbolt. We're sorry this was an issue for you and would have been happy to assist had you reached out
  -As to the shower handle is too loose, we know that it was used before your arrival without an issue, and we will be checking to make sure it is working properly to ensure our high standards are being met and exceeded
  -We were happy to provide you with a refund due to the issues you reported and hope this helped to make up for the inconveniences experienced!
  We appreciate your feedback, and we are confident that future guests will continue to enjoy five-star stays here!

• 5/5

  Property was great. Owner very responsive and friendly.

  *This review was originally posted on Vrbo

• Expect less than the listing pictures

  3/5

  The house was smaller than we expected from seeing the rental pictures. We had a family of four staying with eight children (total 16). Mostly, it was a nice place for a large group of families. It may be a little bit crowded for twenty people. One issue we had was that the basement smelled very moldy and musky. The basement had a room with all bunker beds for the kids. Although they did send someone over to check the house for the mold and told us it was ok, we didn't feel comfortable and had to leave the basement window open to clear the air.Also, there may be some issues with rodents in the house, which you hear rattling between the walls/ceiling when you are sleeping at night.We expected better for the amount we paid to stay at the house.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Keith, The owner takes the experience of their guests seriously, and they wanted to follow up on the items that you mention in your review:
  - Travelers can see the square footage of the property before they book, and the photos were taken by a local photographer to make sure that they accurately represent the home
  - The property manager immediately came back after you reached out. She didn't notice any smell and offered to re-clean the basement, but you declined
  - Neither the guests immediately before or after you noticed any odors in the house
  - The owner has an exterminator complete preventive measures and set traps monthly. It does get cold in the Vermont mountains, but the owner hasn't received a complaint about rodents making their way inside in three years of renting this home
  We were sorry to hear that your stay fell short of expectations, but we're confident that guests will continue to enjoy 5-star experiences here moving forward!

• Perfect Getaway Home

  5/5

  This house provided plenty of space for 6 families and children to spread out, play and relax. There are a few small items that could use touching up but overall the amenities were great. We mostly stayed around the house but there is a small playground for children in walking distance as well as several close restaurants and a brewery in addition to the Mount Snow attractions.

  *This review was originally posted on Vrbo