Bright Wintergreen Resort Home; Deck & Grill!

Reviews

• Disappointed

  2/5

  This house was a little disappointing as far as what is pictured versus what is actually happening in the house. The previous review we read about small bedrooms is not an exaggeration. The rooms basically hold the beds in the pictures and that is it. We had two pack n plays (which we listed at booking) and really nowhere to put them in any of the bedrooms. There were many things broken in the house as well. The cabinet door was broken and just had a note hanging in its place that parts were ordered. The washer also did not work and when we called the local onsite people about the issue, we didn't even get a call back as promised. We did not have enough towels for the people we listed on the rental when we booked. We didn't even get an dish towels. The pool table downstairs was falling apart (the rail was completely split and if you leaned on it, it would fall out). The coffee table downstairs had screws sticking out of it as it was falling apart and looked like someone was trying to repair it. Lastly, there is no place to put food should you want to actually want to cook instead of eating at the resort. We also found trash downstairs from the previous guests. On a positive, the beds are comfortable and the common areas are good for groups.

  Manager's Response:

  Hi Kim, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're disappointed to hear that your stay did not meet your expectations and agree we fell short of our high standards, but we are glad to hear that you found the beds comfortable.
  - We use professional photography for the home, so the features you see on the listing are accurately advertised, and agree the rooms are all on the smaller side but each has a full bedroom set.
  - We sincerely apologize, the previous guest had broken the hinge on a corner cabinet, this was a specialty hinge and was on order, which has since come in and the repair has been made.
  - We do a complete walk-through before a guest check-in, but perhaps there was something somewhere we missed. All the wastebaskets were emptied and supplied with fresh bags. As the home was being prepared for your stay the washing machine stopped working and a part had to be ordered for its repair, we're truly sorry that this happened during your stay.
  - Towels are provided for our guest's use based on the guest count on their reservation, which includes, a bath, hand, and washcloth for each guest, and also provide We personally ensured that these were provided, in addition to a clean kitchen hand towel and a brand new kitchen sponge, so we were surprised to hear there was an inadequate amount of towels and kitchen towels.
  - We appreciate you bringing this to our attention, we can confirm that the pool table is not broken but there was a loose bolt that upon notification we immediately address and the pool table is now in perfect condition. The coffee table was in good condition, however, since your stay when the property was turned for the next guest, we found the coffee table was broken and has since been replaced.
  - While the kitchen is not huge, we do have a full-sized refrigerator, available counter space, and a small shelving unit for food storage.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Outstanding Stay!

  5/5

  We stayed for 4 nights for a small family reunion. The kitchen was well stocked--in fact, better than most VRBO's we've stayed at. There was plenty of comfortable seating in both the upstairs living room and downstairs den, and seats for 10 at the dinner table. During our stay, the kids often enjoyed the rec room while the adults relaxed upstairs. Having 4 full bathrooms was very convenient. Out only complete would be the queen bed in the basement felt broken--it sagged significantly in the middle, which would have bothered me a lot but my son said it didn't bother him much. Otherwise the beds were fine and linens were clean. We would definately stay here again!

• Family Wedding

  5/5

  Highly recommend for our group of 3 families. Each family had own level for sleeping. Family with 2 children had lower level all to themselves and enjoyed the pool table. Bedrooms and baths small but adequate and nicely furnished. Showers were great with plenty of hot water. Enjoyed large spaces for gathering, preparing food and eating. Lastly, plenty of room for parking. Would rent house again.

  *This review was originally posted on Vrbo

• Dove's Rest

  5/5

  We had a great long weekend at Dove's Rest. The location was perfect for our family who loves to walk the golf course in the late afternoon. We truly enjoyed the layout of the house, the proximity to the local attractions and the comfort of the home. Thank you for a great weekend!

  *This review was originally posted on Vrbo

• Great girls’ trip

  5/5

  Finally, we managed some time together after Covid and the house was wonderful. There was enough seating which is sometimes lacking in homes. The beds were comfortable, towels were plentiful, the kitchen was well stocked, and the house was clean! The fireplace worked and there was plenty of wood. The management group, Evolve, was great with communication and answering all questions. Check in was a breeze. We would definitely recommend this home and Evolve.