Massanutten Resort Cabin w/Deck & Amenities!

Reviews

• Could have done a little better

  3/5

  The property clearly haven't been dusted in a whil there were spider webs in corners,the driveway have rocks that makes it very impossible to get in and out without getting stuck.tried contacting the property manager who never responded during our stay

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Katicia, we're sorry to hear this property did not exceed your expectations. We wish you had notified us of your concerns sooner. This owner takes all guest feedback seriously and will always address issues right away if made aware of them.

• Great location, but house can use some TLC .

  3/5

  - one of the rooms, advertised as a bedroom, doesn't have an actual wall separating it from the kitchen. Instead, it's a piece of furniture. Therefore, all the light, noise, smells, etc., are seen, heard, and smelled. It should not be considered a real room.- there were ants and other bugs in various places in the house- there were only 2 trashbags provided, no extra toilet paper, no dishwasher detergent. - the location was great, and the resort amenities good for any age. - point of contact worked to accomodate our requests, and we are grateful for their cooperation

  *This review was originally posted on Vrbo

• Left early ... filthiest rental unit we've EVER rented.

  1/5

  The unit was simply filthy. There was a used razor in the bathroom, shoes in a bedroom, dirty linen on one of the beds (I'm being kind and leaving out the gory details), a broken window downstairs, absolutely raggedy filthy rug in one of the bathrooms, fruit loops strewn on the kitchen floor, something gross going down the walls. I have photos of it all should you be interested. I contacted the manager immediately, we left after a couple of nights and all crammed into another rental we had. I've since reached out to the manager asking for an equitable refund, he said he reached out to the owner and waiting to hear from them; we departed on 6/12; there's been plenty of time for somebody to respond. There are plenty of options, choose another one.

• Served its purpose

  3/5

  We booked this property for Graduation weekend. The reviews were mixed, but we needed a property with 4 bedrooms & there was not much left. The house itself was very roomy. There was plenty of room for everyone. The furniture is dated and some of the beds were hard and not very comfortable. The description did not specify a few things that would've been helpful. There is a Keurig and regular coffee pot, two slice toaster, plenty of dishes, silverware, cups, wine glasses, etc. Pots and pans are limited, but it was enough to make breakfast. We didn't know if there would be these items, so we brought our Keurig, cups, plates, etc. which we really didn't need. THERE ARE NO GARBAGE BAGS AND TOILET PAPER. NOT ONE BAG!! Out of the 4 bathrooms, only one had TP. We read that in a review so we brought our own and garbage bags..thankfully. The worst part about this house is the driveway and location. It is in Massanutten, but its way way in there. Very dark roads and not really easy to get to. The driveway is a joke and extremely dangerous. I'm thankful my elderly father decided not to make the trip because he never would've found the place let alone make it down that driveway. Its not just that it is steep...I can handle that - the driveway looks like a gravel walkway. Plus you have to drive up and then straight down so you can't see if you are too far left or too far right. The left side has no barrier so if you are too far to the left - you are going down into the trees. The Right side has a brick wall which we almost hit twice. Do not attempt to arrive at night. First, you will never find it and second you could go right off the side. Then, once you do make it to the bottom - it levels off, BUT you have to try and turn around without going into the drop off that surrounds the driveway. Its truly horrible. There is no way more then 2 cars will fit and my brother has a pickup truck and could not fit. He had to park on the top of the hill above the house. The outside has no front or back yard. There are two decks out the back which are nice, but are really old and the drop off has to be 100 feet. We didn't want anyone hanging out outside on the deck because we didn't think it was safe. The outside furniture is crap! We had nice weather and it would've been nice to sit outside but we were stuck in the house. Lastly, find out where the garbage dumpster is before you get there-we never found it and had to take garbage with us.

  *This review was originally posted on Vrbo

• First time home rental disappointment at resort

  3/5

  My family and I were excited to rent a big house at Massanutten we usually rent the Mountainside Villas town houses. We were happier there and it cost less ! Renting the homes had extra fees $200+ . The home advertised NO PETS then we got there and got dog hair on our cloths , the manager said the owners were recently there . I spotted a roach running across the kitchen counter. The refrigerator was leaking onto all the shelves and the manager never sent anyone to fix and freezer was never cleaned out or cleaned . The oven wasn't cleaned . Had to sleep on hot flannel sheets in the Spring time. Entry & exit from the driveway is a safety issue and the railings on the top deck seemed a little shaky a heavy person may not want to lean on it to much. The decorations in home were a bit outdated also. We tried to work with the manager but didn't get a lot of help .

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Bruce, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they would like to share the following:
  - We strive to be transparent with our guests at every stage of the booking process and do break down all rates and fees before the reservation is confirmed.
  - We have recently purchased a new vacuum and will address the issue with dog hair immediately.
  - We have never had any issues with roaches though apologize if this affected your stay.
  - The leak in the refrigerator has been fixed.
  - There are 2 sets of sheets per bed in the home for the comfort of our guests. We would have been happy to show you where the extra sheets were kept if you had reached out.
  - The railings on the deck is perfectly safe.
  Thanks for taking the time to leave your review.