Prime Park City Home w/ Hot Tub - Walk to Main St.

Reviews

• Great

  5/5

  Super convenient for our group, we had an amazing stay! Very minor quibbles: needs a new can opener, most knives are extremely dull. A clicker for garage door would also be helpful.The washer & dryer worked great.

  *This review was originally posted on Vrbo

• Great House / Great Location

  5/5

  Stayed for a long weekend. Perfect location to walk to Main street or take a short bus ride to the slopes. We are looking to book agian next year!

• nice house and location but many concerning issues - would never go back

  1/5

  This was a nice house with plenty of space for two families (7 people total). The location was great, and it was clean when we arrived. Unfortunately, we needed several issues to be addressed while we were there, and the property managers were unresponsive. The washing machine was broken (water level couldn't be adjusted and was stuck on "very small load" with about 5" of water. Dryer could not be used at night because it made shrieking noises and kept everyone up (this issue is mentioned in past reviews, and nothing was done about it). Do not count on doing laundry here. We had the WiFi go out for the last two days of our stay, and nobody answered my messages or fixed it. It was bizarre. I complained about nobody responding to me and they put me in finally put me in touch with someone "local" who wrote me back and told me that he is not local and is based in the UK - it was almost comical. Not surprisingly, he could not help us from across the world. The hot tub temperature was stuck on very hot (about 107 degrees) even though thermostat said 92 degrees - even the adults could not get in it. Someone did come and fix it the last day we were there, just in time for us to leave. Finally, and perhaps most concerning, we had a very unpleasant encounter with some neighbors who were watching us through their fence (by their own admission) while we were in the backyard and making fun of our children's bodies (young elementary school). They also told my family member that she was "asking for it" by wearing a swimsuit in our backyard. The cops had to come to get the guy to leave the property. This was a local resident, not a renter, so this was not a one-time fluke. The whole incident (first day of our trip!) was awful but not necessarily the owner's fault; however, what was shocking to us was that neither the property managers nor the owners did anything at all about this. I wrote many times and they said that they sent our message to "the safety and trust" people and then nothing ever happened - no response, nothing. Between this and all the issues with the amenities, I would never stay here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Carrie, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review:
  - While Evolve is happy to answer any questions that they can, property-specific questions are always directed to the local contact, who is the on-the-ground resource who knows the most about the home. This number is provided to guests in the welcome book and pre-stay information that is sent out.
  - The guest contacted our property manager a few days before checkout about issues with the washer/dryer, which unfortunately did not give enough time for an appliance technician to make repairs before they left. The washer/dryer was repaired as soon as possible after the issues were reported.
  - A technician was also sent out to investigate the hot tub and found that it was in perfect working condition and able to be adjusted.
  - The guest reported to Evolve an unpleasant incident with the owner of an adjoining property. The police attended the scene at the renter’s request but did not find any offenses had been committed and did not determine any need to follow up with either the neighbors or ourselves as owners. We'd like to note that we've lived here for 7 years and have had many renters over this time and have never encountered an incident like the one described. That being said, we apologize for anything that made the guests uncomfortable.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• 70th birthday gathering

  5/5

  Spacious. Clean. Accommodating. Convenient to Main Street eating and shopping. Walking distance to hiking.

  *This review was originally posted on Vrbo

• Great location

  4/5

  Great location

  *This review was originally posted on Vrbo