'Gruene Cabin' - Pet Friendly New Braunfels Studio

Reviews

• As Described

  5/5

  Property is as described. Close to Gruene and New Braunfels. Pet friendly.

  *This review was originally posted on Vrbo

• Not what I expected

  3/5

  The good: The cabin itself is beautiful, quaint, clean and well appointed. The bed was very comfortable. The grounds were enjoyable.

  The not so good: After returning from dinner, we enjoyed the musician, bartender and a cocktail in the outdoor bar area. When we went into our cabin for the night, he started his 2nd set which literally was right outside of our window. That wasn't too bad. He did stop for the night around 10pm as advertised by the owner. But that's when the party started which went on until 1:30am. The food truck had their music playing quite loudly on top of the bar's music playing a different genre. The patrons got very loud as the night went on. Also, there was some incident with an unruly customer at the bar so the police had to be called. We saw this from our window when we heard people came onto our front porch. This was all very unsettling and we got little sleep. We had a full day planned the next day which this impacted. We checked out and drove home 4 hours rather than experience another night like that one. I do not like leaving such reviews, but had I known what to expect vs what was advertised on the ad about the music, my decision to book here would have been different.

  Manager's Response:

  Hi Shari, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We have high standards of hospitality for our property and strive to make vacation rental easy for our guests. We're glad you enjoyed the cleanliness of the cabin and the comfortable bed!
  - We try our best to provide a great environment for guests, but sometimes external factors like the noise disturbance and issue located outside of the listing are simply out of our control. Our listing accurately is advertised and it details that on the weekends, there are music nearby. The bar area has music ending at 10pm and the bar closed at midnight, therefore no one was on the bar property at 1:30am.
  - Communication is highly important to us and we maintain consistent availability to our guests. We're glad that you were able to reach out to us with any questions or concerns.
  - We're sorry to hear that you did not have the five-star experience we endeavor to provide our guests. In understanding your concern, we refunded 1 night stay and the pet fee was waived. Upon your departure, we received a texted from you that the refund of 1 night was “very fair”.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays at our home.

• Relaxation at the river

  5/5

  Dawn is a gracious hostess. We loved our room . The outdoor cooking area was great, bring a steak and cook out. The music at the Hill Country Tap was a nice back drop to our special dinner.

  *This review was originally posted on Vrbo

• Great Experience

  5/5

  Everything went well and Dawn the host is wonderful

  *This review was originally posted on Vrbo

• Very nice

  4/5

  The room was neat, clean, and smelled wonderful. The property manager was easy to contact when we were having problems with the WiFi. The one negative was that there was an outdoor bar with a live DJ directly outside the bedroom window and didn’t shut down until after midnight if you want a romantic early night.

  *This review was originally posted on Vrbo