Family-Friendly Galveston Home: Walk to Beach

Reviews

• Nice weekend in April

  2/5

  April showers bring May flowers. Although the weekend was mostly rain and clouds, we had a great family gathering. The house has all basics to stay, eat and play. Beach access was not an easy walk from the house. Bring something with wheels to help carry your gear.

  *This review was originally posted on Vrbo

• Great House with a Bug Problem

  1/5

  We really were hoping that this house would live up to the great reviews. When we arrived, we were excited that the house looked great and appeared clean. However, within a few hours, cockroaches started appearing in the kitchen. They were in behind the stove, in the drawers, cabinets, pantry and the coffee prep area. We found a can of roach killer in the kitchen and sprayed the few that we saw. We were hoping that would be it. It wasn't the end however. We saw more and more over the next day and called the management company to notify them of the issue. They asked for pictures/video/proof for the owner. I sent the pics and videos as requested. The next morning the owner text messaged me that they could send out an exterminator to take care of it. The exterminator came and put some sort of gel in a few spots in the kitchen and then left. A few hours later, we saw roaches in the kitchen dying (presumably from the gel). We were hoping this was it, at last. It wasn't. We started seeing more and more and more that day. We notified the owner via text. They offered to allow us to shorten our stay and reimburse us for the night we'd be cancelling. We did take them up on that and packed up and left that next morning. The bugs, without a doubt ruined our vacation. We were constantly worried about them getting in our stuff, on our food and watching them crawl on the floors, walls and everywhere in the front part of the house. It was unpleasant for sure. The owner was pleasant and relayed that they were sorry this happened on our trip but didn't offer to make it up to us in any way.

  Its family tradition to celebrate our daughters birthday here. She very much looks forward to it. We have been coming to Galveston for 12 years and we have stayed in vacation homes for 10 of them. This has never happened to us before.

  Manager's Response:

  Hi Theodore, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - We sincerely apologize for any inconvenience you encountered during your stay. We have never had this complaint before or since your stay. When you made us aware of the issue, we promptly responded and sent an exterminator to the property within 30 minutes of being notified to address your concerns. Treatment was done at that time, which ultimately did bring more out as they were in the process of dying. We can only assume they were brought in during a previous guest stay, to which you also communicated after you checked out when you sent me a text stating "We are certain you were a victim of one of your previous guest stays". We hope the measures taken by both ourselves and Evolve made up for the inconvenience. As the homeowner, we manage communication with our guests to ensure you get in touch with someone who has a personal connection to the house and provides a resolution asap. We're truly sorry that this happened and had a negative impact on your stay.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Great weekend

  5/5

  We had a great weekend in Galveston. House had basics to entertain all ages from kids to grand parents.

• Awesome neighborhood!

  5/5

  The property was perfect for our group of 10 ranging from ages 2-88! We played the games and enjoyed the neighborhood pool and park areas. It was very close to the beach. We rented a golf cart which I would recommend. It made it fast and easy to get around and kept the sand out of our cars! The host was quick to respond to us!! We had a great time!!

  *This review was originally posted on Vrbo

• Great rental

  5/5

  This property and community were great. We had a dance competition at Moody Gardens and it was an easy 30 min drive. Beach access was very convenient and neighborhood was perfect for kids to ride bikes and play outside. House was clean and had everything we needed plus more! Will definitely stay again.

  *This review was originally posted on Vrbo