Luxe Galveston Retreat w/ Premier Resort Amenities

Reviews

• Great place!

  5/5

  Loved our stay! Owners were great and place was amazing!

  *This review was originally posted on Vrbo

• Comfortable home - very close to the ocean - nice extras

  4/5

  We were 5 people staying for 3 nights. Place was lovely for 5 people - could have fit 8 fairly easily. Nice decks, beds are extra firm - so some of the group had difficulty sleeping. Lovely kitchen/dining area/deck areas! Loved views from decks. Comfortable deck furniture. Easy walk to the beach - which was hard to determine prior to arriving.

  About 1/2 a block to one of the walk ways that looks like a bridge over swampy/grassy area and lands on the beach. Lovely easy walk. Paid the extra money to use the pool/deck areas - thought that it was worth the money - as having heated pools to use - was a nice touch in the winter months and early May. Clarity in the listing would have been nice - we were unsure if we had already got this feature from renting the listing... NOPE - it was extra - so keep that in mind when you are booking. I would have given even higher review except for a few reasons. The table still had crumbs on it and there were dust bunnies under beds and behind doors. The cleaning fees at this place are pretty high - didn't feel like it was completely cleaned. Only had one tea towel to use for the 3 plus days of making meals. I let the organization know but nothing was done to increase our tea towel situation. With 5 of us - towels ran out quickly - but we just washed them again. We were told there would be washing supplies at the site - but there was only enough for a partial load - thank goodness one person in our group had brought some washing laundry detergent. There was no welcome package inside the home when we arrived (which was alluded to in description of place). After a few texts I realized we needed to go to the main office to get the package which included our parking passes, a map of the place, hours of the amenities and the wrist bands which we needed to get into the 2 pool areas. Please note this was not included in the rental - it was an additional fee. The office is only open certain hours - so would be nice if that was clearly stated. We got directions to our home (which were excellent) but the additional resort information that I expected inside the rental was only available at the office- we were told to google the office location - so we had to try plugging in google - which took us to the wrong place - finally found other guests to ask and found our way to the offices and got the information we needed.

• Perfect for six.

  5/5

  Very nice, safe neighborhood. Everyone loved it. Thank you!

  *This review was originally posted on Vrbo

• Very nice home

  5/5

  I will rent this property again very clean and not too far from seewall

  *This review was originally posted on Vrbo

• Not impressed with stay!

  2/5

  I'll start this by saying that between the 3 couples who stayed at this house, we have rented multiple vrbos in the past, so this is not our normal experience. We were very disappointed with the cleanliness. The bathtubs in the two smaller bedrooms did not look clean. The bathroom floor in the middle room was dirty, I dropped my mascara on the floor and it rolled under the bathroom vanity, when I grabbed it, I also grabbed with a handful of dirt. Also, in the middle bedroom, there was a brown crusty spot right above where the toilet paper roll holder is placed. That same bedroom also got very hot if you shut the door. Speaking of shutting doors...the master bedroom door would not shut completely. When we pulled the bedcovers back in the first bedroom, they appeared to have not been changed as it looked like loose pubic hair on the sheets. The house was also very hot when we first got there and took hours to cool down. After we checked in I got another invoice for wrist bands that we did not want but also an email saying we needed to go pick up parking passes. It would have been nice to know that we had to get parking passes before we checked in and not after the fact, that was just a mild inconvenience since we had to go look for the office and it was quite a way down the road and not in the same little neighborhood, we stayed in. The kitchen was not very well stocked with dishes to cook with and thankfully they had a washer and dryer because they did not supply but two bath towels and two beach towels per room, it was not a sufficient amount for the number of days and people we had at the house. And yes, we did list we had 6 people. The house was really pretty, and the renter did leave us a nice little note to say welcome and the neighborhood and beach was beautiful. It was too bad that the house had not been properly cleaned.

  *This review was originally posted on Vrbo

  Manager's Response:

  Joanna, thanks for staying with us. We are sorry you didn't enjoy your visit.
  
  - We're sorry the floors weren't as clean as they should've been during your visit. We have replaced our carpet with luxury vinyl flooring. This will make it easier to spot and clean dirty surfaces next time.
  
  - Using the clubhouse and the amenities is voluntary. We proactively register so you will not be turned away when you get there. Unfortunately, we don’t have control over why or when their rules change. In the meantime, we will address those concerns so that the next guest will have a smoother experience.
  
  - We usually provide enough towels to accommodate the guests throughout the entire visit. We can see why this would be an issue if there are additional guest present. For a two-day stay, you got two towels for each room, which is one towel per day. Many of our other guests find the towels provided to be enough, however, we understand if it wasn't enough for you. Also, we will be fixing the door issue, thank you for bringing this to our attention.
  
  - We set the A/C at room temperature to allow the host to set it to their desired temperature, so they will be comfortable. Unfortunately, it takes a little while to adjust to whatever temperature you set it to.
  
  We appreciate you staying with us and we greatly appreciate feedback!