Chic Fredericksburg Retreat - Near Wineries!

Reviews

• Not coming back - Property Management was non existent and potentially lied

  1/5

  Overall very disappointing stay which is tough because this was our first time using Vrbo. Check in was seamless and the place was clean. The location was OK, you have to get out of car every time to open and close gate to avoid animals like donkeys getting in. Not a big deal, but somewhat annoying. The night mare began the first morning we were there. We arrived late the prior night and went straight to bed. The following morning we brewed a pot of coffee and laid down on the couch to begin planning our day and weekend. Within five minutes of getting to the couch the power to the whole building went out for approximately thirty seconds to a minute. It flipped back on, however, the power to the bedroom was gone as well as the bathroom, including outlets. Not a big deal. We contacted property manager stating what was wrong and he quickly responded saying that he's sending someone out. "Great!" we thought and went about our day without a second thought. We get back to the Vrbo only to find out that the power is still out in the bedroom and bathroom when it's dipping to the 30's outside at night. To make matters worse, is that the bedroom is on it's own system with a window unit for climate control and was out. Property manager claimed that handyman came out to replace the breakers and everything was functioning. That wasn't the case at all. We had space heaters but they didn't provide much. So we contacted him and informed him they were still out when we got back around 9:30 PM. We froze that night, followed up by my wife having to get dressed in the living room because of the power being out in the bathroom and bedroom. While she was getting dressed I sent a detailed video of what we were experiencing for the handyman when they return. Here's our exact conversation:8:15 AMMe: (Sent video explaining items that were not working)PM: "Thanks for the video! I'll let you know when the maintenance will be out there to address the issues.9:27 PMMe: "Did anyone come by?"PM: "Yes. I'm they reset the breaker."Me: "Can you confirm that everything works? Thanks again for the quick response."11:19 PMPM: "Everything was working."It wasn't working AGAIN. I sent another video on check out and have been left on read with no response.DO NOT STAY HERE. We froze for two nights straight and I don't believe a thing PM has told me. I'm currently researching ways to file a complaint with Vrbo, as this is totally unacceptable.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ross, thank you for your review! The homeowner wanted to share the following:
  
  -"We would like to express our sincere apologies for the issues you experienced during your recent stay at our Vrbo property. We are truly sorry for the inconvenience caused by the power outage, which left you without power in the bedroom and bathroom, particularly in such cold weather.
  
  -We understand how frustrating it can be when things go wrong during a
  vacation and we are sorry that our efforts to fix the issue were not
  successful. We appreciate your patience and understanding as we worked to resolve the problem, and we regret that we were unable to provide a
  satisfactory resolution during your stay.
  
  -We want to assure you that we take your feedback seriously, and we have
  taken steps to address the issue and prevent similar problems from
  occurring in the future. Our handyman visited the property multiple times
  to try and fix the issue, and we have since replaced the breakers and
  lights to ensure that our future guests will not experience the same issue.
  
  -Once again, please accept our apologies for the inconvenience, and we hope to have the opportunity to host you again in the future and provide you with a much-improved experience. If you would like to give us another chance, we would like to provide a substantial discount to try and make things right.
  
  Our commitment to all our guests is to make the best possible stay, and we look forward to this property hosting many satisfied guests as evidenced in all other reviews."

• Relaxing time on beautiful property!

  4/5

  My mom and I went to Fredericksburg for a weekend away. Had a relaxing time watching the sunrise/sunset and all the deer on the property.

  *This review was originally posted on Vrbo

• Great Location!

  5/5

  Beautiful little house! Great location! We definitely enjoyed our stay!

  *This review was originally posted on Vrbo