Sevierville Cabin w/ Private Outdoor Hot Tub

Reviews

• Unresponsive Host and No Hot Tub

  1/5

  I was sadly disappointed by this cabin. There were several major issues and a few small issues that complicated our stay. Firstly, the paper and hygiene products that we expected to have upon our arrival were not supplied until later that evening, and they came in rather short supply - only two dishwasher pods and paper towel rolls. We also had to supply our own hand washing materials for cookware that was unsuitable for the dishwasher. Additionally, there was no mixing bowl, which made cooking difficult. There are two bathrooms in this cabin, but only one worked. The downstairs bathroom sink had little to no water pressure, and the toilet would not flush properly, requiring a plunger for every use. All of the people staying had to use one bathroom, which is too many people per bathroom. The TV remote barely worked, none of the Roku remotes worked, and the tv had no HDMI cable to connect the Roku to it. If we hadn't brought a HDMI by chance, we would not have been able to use the tv. The most major issue was the hot tub. We largely chose this location for its hot tub, for which we paid a premium relative to other options we were considering. Unfortunately, the hot tub was unusable for the entire duration of our stay due to a high amount of dirt/sediment in the basin. The hot tub appeared to not have been cleaned for a long time prior to our stay as the dirt appeared stuck to the walls and the water was dirty with stuff floating in it. It was completely unusable because of the nasty state of the water. This all was despite the sign on the hot tub saying it was drained, cleaned, and refilled between each stay. Additionally, the hot tub was set as warm as it could be but the water was only lukewarm throughout our stay. When we reached out to the host, they tried to blame the issue on weather that had come through during our stay despite the hot tub being dirty before the weather came through. I would not recommend anyone to stay at this cabin due to the state of the hot tub and downstairs bathroom and the reluctance of the VRBO host to remedy this situation. I asked for a partial refund due to the hot tub and downstairs plumbing situation, and now the host is ghosting my messages. If you plan to stay here, be prepared to experience a similar silence and refusal to address issues during your stay in this cabin.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Juliette, we want all our guests to rest easy when staying with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  • Our apologies that certain items were missed while the cleaning team was restocking our home. A late check-out of a prior guest limited the time available to clean and prepare for your arrival. Upon your request, we immediately provided these items.
  • Thank you for suggesting a mixing bowl. We can consider adding items to the kitchen as we receive these requests.
  • The water system for our home is on a well, which was affected by bad weather. Our neighbors experienced the same issue, and we apologize for the inconvenience.
  • We are sorry you didn't get to enjoy the hot tub during your stay. Guests are encouraged to immediately contact us with questions or concerns during their stay. It is our pleasure to help in any way that we can. Evolve is available to assist 24/7. Please also voice any billing questions or refund requests to Evolve.
  Thank you for taking the time to write your review.