Charming Sevierville Cabin w/ Private Hot Tub

Reviews

• Great

  5/5

  Very nice and convenient

• my smokies 2023

  5/5

  Very nice location. Very clean. Very comfortable. Beds were a little too firm but I adjusted. Wish there was some small amount of hanging space for clothes but hall tree helped for most important things. I would happily stay there again.

  *This review was originally posted on Vrbo

• Good location, responsive owners

  3/5

  The cabin was in a great location for our daughter's volleyball tournament. More spacious than hotels and not too much more expensive. There were a couple issues the night we arrived.

  First of all the wifi password provided by Evolve was not correct. We used the contact number to call for help with this since we were relying on internet connection to get volleyball tournament info. The contact number was for the person who cleans the cabin between guests. This person had no idea how to resolve the wifi password issue so she had to contact the owners and we had to wait to hear back. In a little more than an hour, the owners contacted us via text message. We ended up having to get on the phone with the internet service provider to resolve the problem since the owner did not know the password either. Strongly recommend if you need internet access, ensure you have the correct wifi password. Access for us was very important since this is how we stayed up to date with volleyball tournament details.

  The second issue we ran into was a flipped breaker in the master bedroom. It was difficult to locate the breaker to confirm this was the issue and resolve. There was no power to the bedroom outlets. The TV, lamps and chargers did not work since the outlets were not working. We again contacted the owner via text message. Owner had no idea where the breaker box was located. They did offer to contact Evolve to try to have someone come out in the next day. Eventually we were able to find it ourselves outside and reset the breaker. We let the owner know how to resolve this issue from the outside outlets in case this is a problem for guests in the future.

  Only other comment is that the couch smells strongly of pet hair. We did not need to use it for sleeping and it would need a lot of cleaning before I would sleep on it.

  Overall, the cabin is good for rental instead of a hotel if you want a little more space.

  Manager's Response:

  Hi Catherine, we want to make vacation rental easy for everyone, and we're sorry that you experienced some issues during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the inconvenience caused by the Wifi issues. Initially, we believed there were technical problems, but it turned out that Evolve had not updated the password. However, this information was readily available on the router, as with any standard router. Rest assured, we responded promptly to your concerns, and the problem was resolved within hours.
  - Regarding the lack of connection in the bedroom TV., we offered to send a maintenance person in the morning since it was very late at night. However, there are TVs available in the living room and loft for your convenience.
  - Regarding the smell on the couch, we have taken note of your feedback, and we have informed our cleaning services to improve their procedures. It is important to note that guests should refrain from allowing pets on the couch to avoid such issues.
  We are dedicated to continuously improving our cabin to ensure a comfortable and welcoming experience for our guests, and we appreciate your feedback.

• Tennessee trip 2023

  4/5

  The location was amazing!! And the cabin was clean, comfortable and homey. Loved the back porch, the hot tub, the kitchen, the patio. Only negative was the bed was a little too firm. I'm used to a softer mattress. However I would love to stay there again.

• It’s ok

  4/5

  4

  *This review was originally posted on Vrbo