Comfy Gatlinburg Getaway w/ 3 Private Decks

Reviews

• Family Adventure in the Smokies

  5/5

  The property provided plenty of space for our family of five. The location is convenient to downtown Gatlinburg (less than ten minute drive) and provides a more secluded stay in this tourist town. Evolve did a nice job communicating and there were no issues with check in/out. Good internet speed! I was able to do some work remotely while three TVs were streaming.

  *This review was originally posted on Vrbo

• Unsatisfied

  2/5

  The place was not clean, bed had food and hair in it, us 3 woman felt very uncomfortable staying there, matter of fact we checked out a day earlier because of feeling uncomfortable, felt like we were being watched.

  Manager's Response:

  Hi Becky, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  -We use a professional cleaning company to ensure that the home is cleaned and sanitized between guests and we are confident that the home met our high cleanliness standards before your check-in. We've never received any complaints, on the contrary, from previous guests, we've received glowing reviews and comments. Our cleaning service has always done an excellent job and provided us with verification photos of their work completed after each cleaning. With cleanliness concerns, we ask that guests provide photos so we can prove its validity and resolve any issue immediately. We try to solve any complaints as soon as possible and would've been more than happy to take a look and address any areas that may have needed more attention.
  -The safety of our guests will always be our highest priority. We have external surveillance cameras for our guest's safety, we're sorry to hear this made you feel uncomfortable. The cameras are outward-facing and do not look into interior spaces.
  We pride ourselves on giving people a wonderful experience and are happy that the vast majority of reviews from guests reflect this as their experience. We wish you all the best and we're confident future guests will have a wonderful visit to our home!

• Beautiful property

  5/5

  The home was very clean and very welcoming. There were beautiful views of the mountains. The home was well furnished and had everything you needed to just relax and enjoy your vacation. The owners were very prompt to help when needed. I would definitely recommend and go back!