Pet-Friendly Gatlinburg Retreat w/ Hot Tub!

Reviews

• Great Cabin - very poor support and ...

  2/5

  The cabin was great too bad the owners were trying to squeeze out an extra dollar and therefore get a lower rating. We arrived to find a few problems and the owner sent a repair person the next morning to fix them. So far so good. Now for the problems that came up, we have a TV in each bedroom. Bedroom 2 TV sort of worked the first evening and never again. Notified the owner and nothing no response. Two other TV were streaming only. Well, it would have been nice if they provided streaming codes or better yet had real cable so we could watch prime channels and current programs. This is a few dollars that they I guess can't afford. But charge a lot for the rental. The cabin has a large backyard and states "pet-friendly" yet this backyard is basically not accessible or cleared of wood and debris. The downstairs shower had very low water pressure so we had to make sure no one else was using any water it was being used. The grill looked like it had not been cleaned in years and its location right up against the cabin was nothing I would be willing to even try and use. Unless you may want to burn the place down. So cancel out evening of grilling. BTW- open flame charcoal.

  Manager's Response:

  Hi Joe, we're sorry to hear you were disappointed with your visit. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We work hard to ensure our guests are prepared for their visit. The internet provider was down due to storms but recovered within 2 hours. We followed up to ensure you were connected, and we assisted with the TV.
  - When you requested wine glasses, our local contact delivered them and two bottles of wine as a goodwill gesture. At that point, you indicated you were happy and, unfortunately, did not reach out after that to allow us to address any additional concerns. I am disappointed that we weren't able to give you and your fellow guests the experience you expected.
  - We are pet-friendly and welcome fur babies. This is a mountain setting, and there is limited area to walk pets, but there are areas in front of the home and along the road. There is no backyard. The back of the home is a steep grade following into a ravine. It is not accessible by foot and would not be safely accessed by guests or pets. I do apologize that you expected something different.
  Thanks for taking the time to share your feedback!

• Family retreat

  5/5

  Great place to stay. Very clean and quiet neighborhood. Within walking distance to the tubing and ski area. Excellent communication with management. We'd be delighted to stay here again. Thanks!

  *This review was originally posted on Vrbo

  Manager's Response:

  We are so happy to hear your home met your needs and expectations. We strive to ensure our guests have a pleasant, stress free stay and take happy memories with them. We would love to host you for your next stay.

• Great Place

  5/5

  Wonderful place to stay. The views are amazing and the drive up the mountain is very scenic. Would definitely stay again.

  Manager's Response:

  From Owner: Tasha, We enjoyed hosting your family. I am so happy to hear you enjoyed the stay. I look forward to your future visits.

• Great place, great location

  5/5

  My husband, our two youngest sons, and both sets of our parents took a small family trip and we thoroughly enjoyed the views and convenience of this location!

  *This review was originally posted on Vrbo

• Thanksgiving in Gatlinburg

  4/5

  Everyone enjoyed their stay. Loved the 3 levels. Plenty of room.

  *This review was originally posted on Vrbo