Updated Cobbly Nob Resort Home w/ Hot Tub!

Reviews

• Great house

  5/5

  Showed up earlier then expected, and homeowner showed up to accommodate us due to security system not resetting. Homeowner/guest services were available for a call whenever they were need or we had a question. Very clean home with tons of room.

  Manager's Response:

  From the owner: "Breighton,
  I am so pleased to hear you enjoyed the stay and found the home to meet your needs and exceed your expectations. It worked out that we were able to accommodate your early check-in so that you could settle in and enjoy your vacation. We look forward to your return in the future."

• Familt fun.

  4/5

  Better mattress needed for me. Other than that we had everything we needed. Well stocked kitchen.

  *This review was originally posted on Vrbo

• Beautiful location

  5/5

  Constant contact with host and they provided so much useful information in the area!

  *This review was originally posted on Vrbo

• Wonderful mountain setting

  5/5

  The house accommodations were perfect for 6 adults. Dining room table converts into ping pong and pool table and we had a blast with that. Hot tub at night with clear view of stars was excellent!

  Manager's Response:

  From the owner: "Andrea, We are so happy to hear how much you enjoyed the home. We recently added the dining/pool table/ping pong combo. We felt that guests would enjoy it and thank you for the feedback. We look forward to welcoming you back in the future!"

• Not as expected.

  3/5

  Our time here was a quick, last min. weekend for my Mom's birthday. We had 3 issues up front...#1: Getting into the house. Once you've reached the house, you'll have no cell service. We had 6 cellphone's present, with 5 different carriers & NO ONE had service. So we couldn't get the email with the door code to pull up.We should have known this, as we come to Gatlinburg at least twice a year! It would've been nice if it would've been mentioned in the email that cell service is non-existent, & to screenshot the email with the code! We had to drive back out, & halfway back to Gatlinburg to get service, Just to get the code! *Frustrating* A note in the email would've been nice. #2: Our main issue. From the moment we walked in, everyone removed their shoes. (Standard practice at our house) Very quickly we realized the floors were disgusting! Not visibly, Just by looking at them, they looked fine.... But within 10 minutes of arriving everyone's feet were black and littered with little pieces of stuff/trash...Like it had been a long time since the floors were cleaned.....DIRTY! The host contacted us the next morning, & asked how check-in was & how things were going. We told them about the dirty floors immediately. We were not expecting a refund of any sort, nor did we ask for a refund of any sort, nor did we receive a refund of any sort. I just want to be clear on that. They insisted that they had been there the day of our arrival, & that the house was perfectly clean & spotless including the floors! I have multiple photos of the nastiness that was all over our feet, even within minutes of showering. We sent them a couple of pictures.... & still they were insistent that the house was clean...that left us to feel like we were being called liars. (Not how you handle a rental business)Because this was a last minute Labor Day weekend getaway, there were very few cabins available at all. Otherwise I would have made new arrangements. Trust me, I wanted too! #3: Towels. 7 people staying in this rental. They left 8 towels, 3 hand towels, & 4 washcloths. Zero towels for the hot tub. This was brought up to them in the conversation about the floors, as to which no real solution was given. Literally they argued about how many towels were on premise! **If you are looking for a cabin in the Gatlinburg area, keep scrolling & pick a different one.**If it allows me, I will post pictures.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Josh,
  We make every effort to ensure guests are prepared for their visit. You are provided with details and a code for the door prior to arrival. Additionally, I send a welcome email with details of the home and local area. We also have posting inside the home.
  I do apologize that you failed to print and be prepared for entry to the home.
  The home is cleaned to Evolve standards, the cleaners provide date-stamped photos of each room showing linen change, linen placement, kitchen, floors, etc. If they do miss anything they will return upon guest arrival and correct. This information is included in the welcome email and posted inside the home.
  I always reach out to ensure guests don't have questions. I did so with you and you responded the next day that there were 8 towels (this is in line with 7 guests for 2 nights). You also commented on floors but didn't want anyone to come back as you were leaving the next morning. Had you contacted about concerns they would have been addressed immediately upon arrival. I had been at the home just prior to your arrival to replace a few items and check on the home. At that time it was spotless."