A-Frame Gatlinburg Home w/Hot Tub: 2 Mi to Parkway

Reviews

• We had a girls trip for my 40th birthday

  5/5

  Plenty of room for seven women. We had an absolute great time the location is perfect, only couple miles from downtown. Definitely would come back!!

  *This review was originally posted on Vrbo

• Rusticly disappointing

  3/5

  We stayed here for a family member's wedding. We were disappointed because it is a beautiful location and it has potential. They recently made improvements but... If you stay in the upper two levels you are better off. The lower level has a smell that we still can't get out of our clothes after repeated washes and anything else we had down there. Musty, mothballs etc. It was also NOT cleaned. We had to strip the sheets, take them from the upper loft area, and toss the dirty underwear and sock we found. We contacted the property owner, who quickly responded but said the cleaning crew could not return for 1 1/2 hours. Too late for us as we had early morning activities. Never heard from them the rest of the weekend. The hot tub was only treated for one use. Beware if you plan to use it more than that. We made the best of it but we would caution anyone depending on the party size and the activities they have planned. We didn't appreciate going to our wedding smelling like musty damp mothballs. I hope they can remedy these things as the cabin is cute and the owners did communicate a lot beforehand and seem proud of the place. It was just after we got there and had a problem there was radio silence.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Dawn, I am disheartened to read your feedback. We work extremely hard to ensure our guests are prepared for a stress free, hassle free stay. We proactively reach out before the stay to assist guests in preparation and check on guests at arrival time. Our partner cleaning company takes extra measures to make sure the home is ready for guests. This includes a thorough cleaning, followed by a date stamped video walk through of the home that is uploaded to a portal, and a follow up inspection.
  -We were surprised when you arrived and found concerns with the sheets but everyone is human and can miss a stain that can't be laundered out. The cleaning company offered to send someone to change the sheets, but due to the late time and you being able to use an extra set to change the bed. We were glad there were extra sheets available and we didn't have to further inconvenience you.
  -I assisted in walking you through the location of the extra towels and after letting you know to reach out for any additional concerns and your gratitude for our quick response and we believed this was resolved until learning of your feedback.
  The home was deep cleaned before your stay so there should not have been any bad odors in the home, as neither we nor the cleaning team detected any odors either before or after your stay.
  We use more stringent cleaning beyond what is required by local ordinances to prepare the hot tub. It is drained, cleaned, sanitized and treated between guests. I have never heard of or had a request to offer daily treatment. I do wish you'd reached out as I requested so that any further concerns had been addressed.
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback!'

• Cozy cabin

  5/5

  Staying here was a fun adventure! It's a beautiful and cozy cabin nestled right into the mountain which was fun for us. Everything was very very clean and comfortable for our stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  "From the owner": "Lucinda, thank you for the feedback. I am so happy to hear you found the home as expected and enjoyed your stay. We work hard to ensure a great stay and it's great to know we make your stay stress free. We look forward to welcoming you back."

• Cozy cabin

  5/5

  We had a great time on our vacation to the Smokies and loved this cabin. Everything was cozy and clean, in a beautiful setting!

  Manager's Response:

  From the owner: "Lucinda, I am so happy to hear you had a wonderful stay and all was as planned and expected. We can't wait to see you in the future!"

• Great Cabin!

  5/5

  We had a group of 9 staying at the cabin, and we had a wonderful time! The beds were extremely comfortable, and we especially loved the hot table and pool table. The children also couldn't get enough of the Street Fighter arcade game. The cabin wasn't as private as we would have liked, but the location was close to everything.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Stacey,
  We are so happy to hear you enjoyed the home and amenities. We work hard to prepare a comfortable and fun home. I am glad to know the recent addition of the game console was a plus for your young ones.
  We look forward to your future visits."