Gatlinburg Townhome w/ Mtn Views & Pool Access!

Reviews

• Spring Break 2023

  4/5

  Overall this was a decent rental. Property is somewhat updated, older fixtures, bedding, decor, etc. The rental was generally clean, but bathrooms, rugs, open kitchen shelving, top of fridge, etc, could have used more attention when cleaning. A broom, dust pan and tissues were not provided and needed. Space was nice for us, 2 adults and 5 kids (ages 7-12). And location was perfect for our trip itinerary. We hiked in the Sugarlands area of Great Smoky Mountain NP, and went to Anakeesta. It was a short drive to the national park and so easy to walk to Anakeesta and around downtown Gatlinburg. Area felt safe and was well lit, and we felt comfortable even walking at night time. Property management company was easy to get ahold of and offers 24/7 service. I accidentally deleted our check in details email and this was easily and quickly resolved.

  *This review was originally posted on Vrbo

• Family Get Away

  5/5

  Great spot, close to town bud still some privacy. Love the 3 levels each with its own suite

  *This review was originally posted on Vrbo

• 5/5

  It was excellent

  *This review was originally posted on Vrbo

• .

  5/5

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• Would not recommend - needs work

  1/5

  I hate to leave bad reviews. But this one was bad. There were a number of problems with the unit. - the sofa bed is broken and needs to be replaced. I hurt my finger trying to pull it out because the frame is bent. The canvas that holds the mattress is torn from the frame in a few places making the mattress lopsided and hanging. We had to put the mattress on the floor for our kids to sleep on it.- the mattress in the sofa bed had mold in the bottom (found after our kids slept on it, yuck!)- for a property that sleeps 8 people it is severely lacking in seating. On 1 couch and 1 chair, We couldn’t all sit down to watch tv. - the kitchen isn’t well equipped. We had soup to eat and there are 3 bowls in the kitchen. We had to eat soup from small coffee mugs. - the dishwasher wasn’t attached in the cabinet, almost fell out of the counter top when we opened it. - the bottom floor bedroom has almost no plugs. Someone needed a plug at night and the plugs on the wall are behind the bed and the bed is mounted to the wall so you can get to it. - the bottom floor bathroom shower leaked into the floor - we went to use the stove and it wouldn’t work. - the stair carpet and the rugs all looked dirty - the bathroom light in the master bedroom is dim and makes a loud noise - lightbulbs were missing in lamps. Some that needed two bulbs only had one. Overall the unit was just disappointing. I wouldn’t recommend this unit to anyone. We have stayed at Gatlinburg Village before and love the location. But we won’t stay in this unit again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Hannah, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We're truly sorry to hear that you did not have the five-star experience we endeavor to provide our guests.
  - We wish you had reached out to the Guest Contact for any concerns or issues with anything that wasn't working. We would have immediately addressed your issues for them to be resolved
  - To ensure efficiency, our staff did a thorough walkthrough of this location and reported that the sleeper sofa worked fine and did not see any mold. We do replace the mattress encasements regularly and all linens are professionally cleaned between guests. Every quarter we thoroughly steam-clean all throw rugs and carpets as needed
  - We appreciate all feedback and have added more dinnerware, flatware, cups, bowls, and additional cooking prep items for guest use
  - We inspected the dishwasher but can confirm that it wouldn't fall out of the cabinet
  - To provide a clean and comfortable destination for all of our guests, we do quality control inspections after each cleaning and a monthly walkthrough for all items that may need to be addressed
  We do all we can to make the best possible experience, and we look forward to this property hosting many satisfied guests.