Cosby Cabin w/ Hot Tub ~ 18 Mi to Gatlinburg!

Reviews

• Not great

  2/5

  First night there the power was out which absolutely couldn’t have been helped and I was refunded for that night which was appreciated. There was no flashlights or candles found in the cabin I had to go buy flashlights. Internet upstairs would not work in either bedroom the entire stay. Toilet in up stairs bathroom did not flush properly, no water pressure in one bathroom. The arcade game the buttons on it stuck a lot so kids couldn’t play that. There was no air hokey table like in picture. Tv in movie room was super small. Cabin wasn’t very clean cob webs, dust, stuff on carpets. Not a big enough hot water heater one person could take a shower and the hot water was out. Not even enough hot water to fill the jetted tubs which are in every king sized bedroom. Hot tub was hot but jets wasn’t working pool was dirty. The cabin itself was beautiful but it needs some serious updating

  Manager's Response:

  Owner's response: "Pattie, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip.
  - We do understand that the power was out due to a bad storm in the area, and we were happy to refund you the one night for the inconvenience even though it was not our fault. We do not expect the power to go out so we do not supply flashlights and candles, we'll look into this for the future
  - We have not had anyone bring internet issues to our attention, we will see if we can find out what happened
  - The upstairs toilet is actually brand new and as far as we know working very well, there have not been any water pressure problems or lack of hot water
  - We will look at the arcade games to ensure they are all working and none of the buttons are sticking
  - We have requested that the photos of the air hockey table be removed from the listing, we're sorry for the inconvenience
  - We have not had any complaints about the size of the TV in the theater room
  - We take cleanliness seriously and our cleaners do a great job, we have not had any complaints and they ensure that a thorough cleaning is done between each guest, our cleaners provide photos of everything that was done for proof
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for."

• 2/5

  Upon arrival, cabin was dirty . One of up stairs bathroom had hair in bath tub, and toilet had not been cleaned. The toilet was broken in up stairs that we fixed so that we could use it. Kitchen table had food and crumbs all over Crumbs and food under table. Upon arrival the house was so hot registered 78 degrees. The ice from the ice maker was found to have mold on after consumption. Two live roaches were found and killed. Fans in pool area not working, took the hot tub a long time to heat up, and then became cool again after five minutes, and jets in hot tub were not working. Lock in pool area exit door was broke, mold also found in pool area as well. Also with the heavy rain that we got on Saturday ceiling was leaking in first floor bedroom. A band aide was found stuck to wall in pool area. Sweeper on carpet areas had not been ran. We called the property manager about the broken toilet, and the leaking toilet, and roaches, he said he was going to stop by but he did not while we were there. So none of this was addressed during our stay. Not pleased with our stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Anonymous, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're disappointed to hear that your stay did not meet your expectations and want to take a moment to address your concerns.
  - We were surprised to hear about your cleanliness concerns we use a cleaning service to have the home professionally cleaned before each guest's stay, however, we take our guest feedback seriously and will follow up with our cleaning service to ensure they pay closer attention to detail so future guests do not share the same experience.
  - Prior to your stay our contracted professional pest control company had been out to the property to do their routine treatment. The roach that you found in the kitchen area was dying from the treatment which is not uncommon for them to come out after a treatment has been done, but we're sorry that this happened during your stay.
  - The toilet had been repaired prior to your stay and it was determined the issue was with the flusher, when our property manager came to the property you had indicated everything was fine. Since your stay, we have been to the property and no leak was found. We will follow up with our maintenance team to address all other concerns and will ensure any repairs needed will be done promptly to ensure our future guests do not share the same experience.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Husband’s birthday

  5/5

  Great cabin for the price for my husbands birthday. We really enjoyed the pool and the theatre room. Everything you need to cook is there even a crockpot. It could use a deep clean on the floors and carpet but the beds, tubs, and showers were very clean.

  *This review was originally posted on Vrbo

• Wonderful cabin experience

  4/5

  Cabin was great. Pool was perfect, clean and WARM!! Kids could get right in. Everything we needed to make amazing memories. Had a few minor issues. The cabin temp upstairs was 52 and took the better part of 2 days to heat up. Stairs were covered in snow, never did figure out how to work the fire place. Called the property manager about the heat and he was severely ill. Even I'll be tries to get someone out to look at the heat. I believe had he been well it'd of been taken care of right away. It is far from things, so get what you need before you get there. We would absolutely stay again. Kids made amazing memories I'm very thankful for!!!

  *This review was originally posted on Vrbo

• Loved it

  4/5

  Wonderful weekend spot. Pool was perfect and warm! It's a bit far from anything so be sure to bring what you need with you.