Lake House w/ Hot Tub + Fire Pit - 1 Mi to Marina!

Reviews

• Good Stay

  4/5

  Couple issues upon arrival. Passcode provided wouldn’t provide access. Tried to contact property manager unsuccessful. The owner did contact me with reasoning for the passcode not working and provided a new code. Once inside we realized one of the bathroom (main floor) wasn’t cleaned. Cleaning crew and property manager was there with the hour to take care of the issue. The balance of our stay was good. Plenty of parking for all at the cabin.

  *This review was originally posted on Vrbo

• Our Girls Trip Experience

  2/5

  I will start out by saying this review will be about my entire experience not just at this cabin (stay tuned to see what I mean...)

  My friends and I wanted a nice weekend in the woods of Kentucky so we had rented a cabin out in Kentucky. Within an hour of arriving, a tree came down/ blocked some of us in, and knocked the power out. We understand that is not our property managers fault but wait...

  So we stayed in contact with out management company (which we booked through Airbnb), we were talking to a man named Tyler which we thought was the owner of the cabin we were at. The power came on for a quick hour then out again. It was out all evening and we were told it would not be on for 3 days. Which meant all the food we had would go bad, we couldn't shower, couldn't cook! Tyler told us he had another property in Tennessee about 30 minutes away that if we would want, could have. The way it was worded and presented to us, we assumed we would have some compensation for our mishaps at cabin #1 and that we would not have to pay for cabin #2. The following morning, after staying in the cabin with no power since we were trapped there and could not leave due to down trees, we packed up and started heading to the new cabin. Half way there we get a call from Tyler who says he doesnt know if the cabin is occupied so we need to wait. We waited about an hour on the side of the road to hear back. When we got the all clear, we still never were given a code to get it. That took another hour. That other hour also included me having to drive around to get signal to try and "rebook" a new reservation because Tyler could not just give us the code to get in.

  With all that, I spent a couple more hours with customer service being told I may not get refunded for the last place plus I have to pay for this new place that I DID NOT get to Choose, and DID NOT have nearly the amenities that we wanted. AND it advertised and I had to pay for a hot tub that wasn't even filled and working.

  Overall, it was a mess, I know the losing power was no ones fault, but the shuffling around we were offered to help accommodate us ended up being a mess because I spent about 7 hours of my vacation that i was only with my friends for 36 hours (including sleep time) was on the phone, on hold, checking websites to book new places... we couldnt get back certain taxes (i do understand that) but overall we saved only $120 and spent a total of over $700 for all of this.

  Manager's Response:

  Hi Mackinzie, we passed your comments on to the homeowner who would like to share the following: We have high standards of hospitality for our property and strive to provide a positive experience to our guests. 
  - We aim to make vacation rental easy for everyone and we're sorry to hear that a power outage occurred that caused the home you booked to be unavailable for guest use. In understanding your concern, we graciously offered our second property for your trip on short notice and agreed to waive the two-night minimum. 
  - Evolve takes it seriously when guests share that we missed the mark and we are very sorry for the inconvenience of the delay in the relocating process for your stay. While we acted as quickly as possible to resolve the issue, we understand how impactful this can be on your travels. We’d love the chance to provide you with a truly 5-star travel experience, so please let us know if there’s anything we can do to help the next time that you book a vacation rental.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays.

• Good Stay

  4/5

  There was a couple issues upon arrival. Couldn’t get into the rental with information provided. I spoke to the owner and a new passcode was provided. It would have be nice if this new passcode was provided prior to arrival. Secondly, one of the bathrooms needed to be cleaned. Notified property owner of condition and it was addressed immediately. After these issues were taken care of we had a good stay. We had ten quests and all were comfortable during our stay. There was a lot of parking, we had five trucks parked with no issues

• Nice time with friends

  5/5

  It was very nice. The beds were comfortable. We cook alot when we go on vacation so the only suggestion I would have is bigger skillets for cooking. The cabin was very clean with a good homey feeling. We enjoyed our stay and would rent cabin again if we go to that area.

• Good experience

  4/5

  Needed more open area for parking

  *This review was originally posted on Vrbo