Charming Rapid City Apartment: Walk to Lake!

Reviews

• very dissapointing

  1/5

  at first we thought it was cute but once we settled in we found out more and more that were disheartening to us, first it was that there is another permanent renter on site, then there is no washer or dryer and just 2 loads of laundry at the local laundromat is $29.00 x 4people for almost a month, this adds up and was another thing one of us had to spend time doing every few days. Then there is only a wall unit A/C it does not cool all the way to the bedrooms so we slept most nights on the floor in the living room and dinning area., this was quite uncomfortable for all of us. the temperatures reached 95-103 most of the days we were there. I was bitten by some kind of insect(s) on my hairline/neckline, i have several bites/bumps in this area and only noticed them after we had been sleeping on the floor. There is not enough hot water for 4 people to take showers each day so we would split our shower time to 2 at night and 2 in the morning. There is a fly infestation, they were everywhere, swarms of them in the house, in the cars. we hung up fly paper to try and control it but there was no relief while we were at the residence, we didnt expierence this when we were out of the home, so we knew there is some kind of infestation, The man living in the downstairs apartment said it used to be mosquitos and now its flies. we had no vaccuum or mop and no services were offered to clean the home for this long of a stay. all we were alloted was the bedding and towels being washed and we did that evey week since we were sleeping on the floor. we stayed in this home for 26 days, we looked for other accomadations but everything was full or could not accomadate us for the time we were needing. we spent alot of money for this rental and it was definatley NOT worth it. we are very very unhappy.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Rosemarie, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they would like to share the following:
  - We make it clear on our listing that there is an additional long-term renter on site who has a separate basement unit.
  - We confirmed that we do not advertise having a washer and dryer in our listing description. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs, especially for longer stays.
  - We wish you would have reached out about the issues experienced with the AC, we would have been happy to supply you with portable Ac units to make your stay more comfortable.
  - We've never had issues with a fly infestation in the apartment and believe that this may have been an issue due to the door being left open for significant lengths of time during this trip. It has not been an issue with prior or subsequent guests.
  - While we do not advertise having linen service or offer housekeeping services during your stay, we were happy to provide you with fresh bed linens and towels each week during your stay.
  - We provided basic cleaning supplies during your stay. However, the vacuum and mop were locked in the cleaner's closet. We would have happily accessed it for you to use had we received a reply with permission for us to come into the apartment during your stay.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Nice home

  4/5

  Nice home for our visit to South Dakota. Great communication and response from host. Only negative was lack of breakfast spots nearby.

  *This review was originally posted on Vrbo

• enjoyed our stay in South Dakota

  5/5

  The Apartment was very clean and we had everything we needed. The gentleman in lower apartment was very quiet and nice. we enjoyed our stay would recommend others' to stay at your location. Thanks for your hospitality the LaRue Family

  *This review was originally posted on Vrbo