Pet-Friendly Retreat in Palmetto Dunes!

Reviews

• carpet

  4/5

  Carpet was very dirty in Master bedroom

  *This review was originally posted on Vrbo

• Great Area - Unit in Need of Upkeep

  3/5

  Cons: Bathrooms were not properly cleaned upon arrival (property manager did come and address promptly which was appreciated ). I suggest getting a new cleaning company though as it was unacceptable. Carpet needs to be replaced in both bedrooms as it is old and gross. The bed was VERY uncomfortable! Need better mattress and pillows. Overall very rundown and lacking in cleanliness. I suggest getting a deep clean done and spending money on replacing bedding, mattresses and carpet (or replace with laminate). Compared to the other units available, this one is below the standard and needs a bit of maintenance to justify the price point. Pros: Great location and quiet.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "David, thanks for staying with us. We are sorry you did not enjoy your experience.
  
  - We agree with the criticism on the carpet. We have plans to change all of the floors in the condo very soon.
  
  - We will check on the condition of the mattresses. We were unaware of the issue until now. We are sorry if this made you uncomfortable.
  
  - We haven't heard anything negative about the cleanliness of our home or our cleaning people, but we will follow up with them regarding this matter!
  
  Thanks for your valuable feedback as we continue to improve for future guests!"

• Updates needed

  4/5

  The condo was a good size for our family of five. The beds were covered in plastic covers that made them very uncomfortable and hot to sleep on. It is worn out and needs to be updated. Furniture had pealing faux leather coming off of it, the carpet was torn up at the entry to bedrooms. Most of the home was hard floors but they were not cleaned well before we arrived. I contacted the proper manager who was very responsive. Cleaning people came late the next day and sprayed the floor with cleaner and used a single rag to clean the whole floor. It was definitely not adequate and they were very rude. It showed me that the cleaning fee is not warranted. They didn't have anything on the premises for me to clean the floor myself which I let the property manager know but they didn't do anything to resolve that. We felt we had to walk around in shoes the whole time to not feel gross. The neighborhood was great! Loved the ability to walk to the beach. Lots of walking and bike pathways were great. The listing should note that the only amenity included is the small pool which was refreshing but not always clean and would be crowded with more than two families there. Everything else had a fee, pickle ball was $30 an hour to rent a court. There were so many unused courts at times. The location was great, size of condo was great but I will be searching for a different unit next time.

  *This review was originally posted on Vrbo

• Great location with secluded feeling

  4/5

  We had a few hiccups during our stay but nothing major. The property manager was very prompt in responding and keeping us updated. I felt compared to the pictures the unit seemed worn but from my understanding these are new owners that just purchased the unit so maybe that will be taken care of. Overall, the unit was quiet and in great location. Everyone enjoyed seeing deer come right past the back deck. It was difficult to find access to pool until we asked some other residents. It is tucked in behind buildings without signage.

  *This review was originally posted on Vrbo