Peaceful Poconos Cabin < 1 Mi to Lake Henry!

Reviews

• 5/5

  The good stuff:1. The cabin is beautiful and has a lot of room for 10+ people. We were 9 and you could easily fit more.2. The cabin has great appliances. I have stayed in many other cabins and this was by far the best experience in the kitchen(no tea kettle but we brought ours, knowing many cabins dont have it) Great oven, refrigerator with filtered water and ice. Coffee machine with complimentary capsules3. outdoor is amazing including small summer house.4. The hot tub is right outside the main room which makes is very convenient to go outside if you want to use it during the cold, winter days5. high ceiling and open floor makes it fun to hang out with your family. 6. Great grill outside(natural gas operated) - I was able to turn it on very quickly and make premium steaks on it while it's -15 f outsideThings to consider:1. The main entrance has smart lock - if you type the wrong pass few times(considering being super cold outside) you will be locked for at least 30 min outside until the lock releases :( 2. The thermostats are not marked which room controls what but its a small inconvenience. 3. the fireplace is propane operated - the button to ignite the fireplace was broken and it was a little inconvenience to turn it on. After I called Evolve customer 's service they got me in touch with Lee(Sorry if I misspelling his name) who walked me through it. Evolve customer service is superb! My family and I would come back to this Cabin next time!

  *This review was originally posted on Vrbo

• 1st Experience using Evolve Travel Properties was TERRIBLE!

  1/5

  Stand clear of this company and the properties they manage. If you have an issue with the property you’ve rented, more than likely the Owners will win the battle so don’t waist your time. Now, the fault is only half if Evolve Travels. Majority of the fault belongs to the owner. He is the #1 reason for our terrible experience.Upon arriving at the property, the initial appearance of the cabin is just as advertised. However, when you begin unpacking is when you will discover the uncleanliness of this property.Major Issues we had:1) The bathroom toilet was very disgusting. It appeared to not have cleaned in months. But, there was a clean sticker that was put on the toilet buy the housekeeper that didn’t do their job. 2) The kitchen refrigerator and freezer was not cleaned. There was food and hair all over the refrigerator. 3) The microwave was very disgusting. It was also not cleaned in months. Food stains everywhere.4) Half of the lights in the house didn’t work.5) The fireplace didn’t work neither were there wood for us to use the fire pit outside. 6) The hot tub was not cleaned out either. There was a layer of film on top of the hot tub so we were not able to use that either. Mind you guys, these are just the major issues we had, there were others. The rental price is way too much for the quality that you receive. We specifically selected this property for the views, hot tub, fireplace and fire pit and got to use NONE of those amenities!When it came time to communicate with the property manager, initially it was hard to reach anyone and when I finally heard from the Owner himself, he lied and said he would send somebody to check on my complaints, did anyone show up? NO! I then spoke to the property manager with the Evolve team and he tries to help, but didn’t fight hard enough for the me, the guest. He just kept asking for proof that we couldn’t provide because we immediately cleaned everything before unpacking and was only able to take pictures of a few things. For that reason, they didn’t care about anything we had to say. There were no apologies from the owner at all.Take it from me and just save yourself the headache and wasted money! This property is NOT worth it and the overall experience was less than one start to be honest. Signed, Falone, an unsatisfied guest

  *This review was originally posted on Vrbo

• Beautiful home! Hot tub concerns though!

  3/5

  Check in process went smoothly. Owner called day of check-in to see if we needed anything. House was beautiful! We did have some concerns regarding the hot tub- 3 people of our group left with a rash. Took my daughter to see our dr and she said it is Pseudomonas Folliculitis (aka hot tub rash). This can happen if the hot tub sits at a “warm” temp and isn’t treated properly. We did inform owner, with no reply back.Also, the check-in instructions say street parking is available on a first come first serve basis- that is not the case. A neighbor took pics of our car parked on the street and complained to the owner. Owner started off a great communicator, but when concerns were mentioned- he ghosted us. Otherwise, all went well. The home is beautiful. The fire pit was nice and relaxing!

  *This review was originally posted on Vrbo