Home w/ Screened-In Porch < 1 Mi to Lake Erie

Reviews

• Great 6 day stay for 6 people with 2 boats.

  4/5

  Plenty of room for our trucks and boats.

  The house was very roomy and very clean. The electrical outlets were a challenge. Still has old house outlets.

  All in all we had a great stay. Would rent again.

• Very Satisfactory Home

  5/5

  We were pleasantly surprised by the home. We found it to be a charming mid-century home that was exactly like the pictures and as described. It was tastefully decorated and had a comfortable, family feel to it in addition to being clean. We loved the location and the neighborhood. The home's proximity to everything we wanted to do and see was and added bonus. We will definitely stay again next year!

• Not as advertised. This is an old smelly house, not ‘NEW! House’ as they advertise.

  1/5

  The check-in was easy, there was enough space to park cars, and there is a nice backyard. But when we walked in (and subsequently stayed there for 2 nights), there were several things that were concerning to us:1. The house smells. It’s a strong odor that hits your nose the moment you walk in and you can’t get away from it. We bought a heavy duty odor eliminator and a room spay - it did not help. 2. The house is worn out, needs updates. There are two things that are new about this place: TVs and the fridge, the rest is old (mattresses, carpet, furniture, appliances, curtains, comforters, decorative pillows, AC units). The carpet and soft furniture were decades old, covered in stains and smelly. The vent in bathroom upstairs, window AC and the microwave sound like an airplane taking off when in use. 3. Cleanliness/tidinesses issues: the stove was dirty, utensils, pots and bowls were kind of just thrown in the drawers and cabinets. There is a fan on the desk in the living room covered in dust that is so thick, it looks like fur. Spiders and web on second floor. The sheets did not smell fresh. 4. Maintenance/responsiveness: the handyman couldn’t fix the issue we escalated (curtain rod didn’t work on 1 large window and when it was dark we felt exposed). He suggested we throw a sheet to cover the window as a solution. He said something to the effect that maintenance will be in tomorrow (on our 3rd day there). The same day the AC upstairs quit working and we needed that addressed too but no one came ‘tomorrow’. 5. Transparency issue: the host has a list of 8 cleaning requirements for the guest to do OR ‘Additional fees will be imposed if the home is found in an unsatisfactory condition, so please return it to the condition in which you found it’. ‘It’ being the house. They charge guests fees for cleaning and protection (enough to stay there at least 1 more night) PRIOR to disclosing that information to the guest. So the guest is to pay for cleaning & to clean. For our purposes, this didn’t work out. We moved out after 2 nights & checked into a local hotel. Staying in the house that lacked adequate air conditioning, cleaning, repair, and largely worn out and very used furnishings was not what my family and I expected while booking and we feel mislead twice.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Zhanna, we're sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The home is not advertised as new. However, since the listing itself is new, we do advertise it as such. We apologize for any confusion
  - Our cleaning team deep cleans after every guest and when the home is vacant for a while. They received an award for being the most reputable cleaning service locally. We wish you had reached out to us about any issues during your stay, as we would have resolved them immediately
  - We strive to make improvements to the home and will continue to do so. We have brand new mattresses and a highly valuable antique bed. We also plan to switch to central air in the future
  - We apologize for the curtain rod. The person you spoke with was the landscaper, and they couldn't assist. They did relay the information to our maintenance person, but since the entire rod needed to be replaced, they couldn't do it while you were in residence
  - As is standard for vacation rentals, we have some check-out instructions that guests must follow before their departure. They are not meant to replace professional cleaning. We apologize that this caught you off guard
  - Once again, we're sorry that our home was not what you expected. Many of our guests say they enjoy its old charm and how beautifully it's decorated, but we understand if it didn't suit your preferences
  Thanks for letting us know about your visit and sharing your feedback!

• Terrible

  2/5

  When we entered the property, it smelled bad in the house. The house had not been swept, hair all over the couches and chairs. We found a vacuum and cleaned it ourselves, plus febreze. The listing says air conditioning, but fails to tell you it is a window air conditioner (one for entire downstairs and one for entire upstairs), which the upstairs one was in one bedroom and the upstairs remained hot. The shower had not been cleaned in the upstairs bathroom, floor of the shower had mold. One upstairs bedroom we were unable to sleep in, due to bugs. They were all over the ceiling area and once lights were turned off, they were crawling on us. The Wifi was not correct (the one given to use in the paperwork) and I called the person listed on the paper, but of course, no return phone call. I finally was able to figure out they had changed wifi companies and was able to log on. Note: never did receive a phone call from person in charge. For the price we paid for this home, we were very disappointed at the accommodations and will NOT stay here again and will not recommend this company to anyone else.

  *This review was originally posted on Vrbo

  Manager's Response:

  Debra, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: "I have a highly recommended and reputable cleaning company taking care of my home. I am sorry that it did not meet your expectations.
  -The house is not advertised as new and the pictures clearly show it is an older home. However, it has been well loved and maintained.
  -You are correct about the window air conditioners except for the fact that there are two upstairs. One in the master bedroom and one in the hallway to cool the other two bedrooms.
  -I have had no other complaints about bugs and had guests in right after you, with no complaints.
  -My welcome book explains that this is my first year turning my home into a vacation rental. It also states that I plan to make improvements in the coming year. I have already reached out to some companies for an estimate on central air and plan to remodel the upstairs bathroom in the near future.
  -I would also like to state that as the owner, I was never contacted by you in regards to any of your issues. I did receive a forwarded text message from my cleaning lady and called you immediately regarding the wifi. You stated you had already accessed it and never mentioned any other issues. The phone number for my maintenance man was listed in two places and he also never received a call. We would have gladly tried to rectify any issues had we been aware of them!"

• Very Detailed Pros & Cons Review

  3/5

  Pros: <5 minutes from a Lakefront restaurant which also has jet skis to rent, AND has an open beach. ( Dock's beach house suggested). Also less than <5 mins from Jet Express to Put-In-Bay. Very close to Safari Zoo.

  *This review was originally posted on Vrbo