NEW! Incline Village Retreat: Walk to Diamond Peak

Reviews

• Beautiful house with some issues

  3/5

  The location of the house is wonderful

  It's very spacious and fairly clean. However we did not sleep well because of a couple of issues:

  1) the wifi router is placed right next to your head in one of the bedrooms with a sign on it that says you will be fined if it is disconnected.

  2) The mattresses are extremely soft, to the point where they become v-shaped when two people sleep on them.

  Manager's Response:

  Rebecca, I’m glad you enjoyed our house and location! We do agree it’s a perfect location for everything Tahoe!
  
  - We apologize if you found the sign on the router to be unpleasant. It is an older home and that’s the only spot with a connection. The reason we don’t want people to disconnect it is because we have had issues with getting the internet back on after its been disconnected. Many of the devices for the house require the internet in order to work properly. We are sorry and do hope you understand.
  
  - We're sorry you found the mattresses to be uncomfortable. We have received mixed reviews on these mattresses. Some of our renters love how soft they are and some don't. They are current to this year, memory foam mattresses, we had them highly recommended to us and just recently purchased them. The mattress on the pull out couch upstairs is much firmer, and is always an option for guest.
  
  We appreciate your feedback, and hope you can come back to stay with us again!

• Labor Day getaway

  5/5

  Enjoyed our annual trip up to paradise! Convenient location to amenities and activities. Very easy check in process. We had a great time!

  *This review was originally posted on Vrbo

• Great location

  3/5

  The property location is terrific. Close to everything on the north shore. Property bedrooms are downstairs and can be challenging to sleep when people are upstairs in the kitchen and living room. We weren't able to enjoy the sauna because it wasn't working. Dryer was not working either. The owner was very responsive and apologetic for the series of unfortunate events. Refunded $160 of what we paid for a 4 night stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Loriann, we're glad to hear that you enjoyed the location of our home! We pride ourselves on the fact that our house is convenient for accessing the lake, walking distance to Diamond Peak ski resort, and beautiful hikes. We apologize again for the unlucky chain of events that happened during your stay. We hope the measures taken helped to make up for the inconveniences. These items have since been fixed so that future guests do not share your experience. Thanks for your review!

• Very clean and nice house!

  5/5

  Thank you very much for your wonderful house! We spent very good time with our friends, and our kids really enjoyed this place! Your sauna is amazing too, we love it!

  *This review was originally posted on Vrbo

• Kid free getaway to Tahoe

  3/5

  I'm fairly easy going, *Due to Vrbo policy I cannot list how much they charge for cleaning fees* however when being charged a Hugh dollar amount for cleaning, I feel it should be clean! Air vents had caked in dust!, utensils and glasses were dirty. The beater (cake/potatoes) handheld had old caked on potatoes!Know how to operate a nest thermostat before going! We have two nest in our home, so we were well versed, however they can be changed by phone or other WiFi devise, and ours was changed multiple times during the stay!May be beneficial to bring a surge protector as in the master bedroom there is two plugs for the lamp/tv/chrome cast/ DVD player (which was hooked up wrong - Good thing I know about that stuff)The location was absolutely beautiful, tucked back a little but still close to EVERYTHING!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Matt, we are so glad you enjoyed the location of our beautiful retreat. After reviewing your feedback with the homeowner, they'd like to share the following: 1) We pride ourselves on our cleanliness and depend on our cleaning crew to do an exceptional job. Sometimes things are missed and in this case, we think that they may have inadvertently put away utensils and dishes that were not cleaned but still in the dishwasher. We will make sure they are aware of this so that future guests do not experience this issue. 2) We have adjusted the Nest so that it is no longer on auto-schedule where it adjusts based on usage (we were unaware it was set to this and appreciate you bringing it to our attention). Thanks for taking the time to write your review!