Luxe Home: Hot Tub, Game Room, Sauna & Jungle Gym!

Reviews

• Incline village

  4/5

  Overall trip was great. Couple bumps here and there.

  *This review was originally posted on Vrbo

• Value for money

  3/5

  The property is well equipped with amenities and has a nice terrace in the back. However, we were a bit surprised by the cameras placed in the garage and looking down at the terrace and jacuzzi. The property description says that there are cameras looking out at the property, but this felt quite invasive. Being on a main road, there is also a lot of traffic and noise in the front rooms. This is also an older home, even though the owners have made some upgrades. Lastly, there are no animals allowed, but the owners must have a dog as there was dog hair on one of the main rugs and in the pantry. Therefore and given the price, I don’t believe that it’s a good value for your money.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owners response: "Steven, the right vacation home is everything, and we're disappointed if this wasn't the one for you.
  - All camera details are provided in the listing, none of the cameras including the one you are referring to point inward and by no means towards the terrace and jacuzzi. We have to have cameras out because we want to ensure our property is safe. When you rent a room at a hotel or motel, there are surveillance cameras in the garage and the public spaces of the facility. It is not unreasonable to have protective surveillance cameras on a residential rental property to protect it from weather damage, bears, people who violate the rules, and thieves. While we regret that you felt uncomfortable, we cannot compromise the security of the home. At no time during your stay did we look at the surveillance cameras. We only do this if an event occurs or if there is damage to the house. Our residential rental should have the same protections as the large hotels and motels.
  - Yes this property is on the main road and we have no control over the amount of traffic that there is; however, we provide our guests with Noise and Light Cancelling shades and curtains for just this reason, you can't hear the traffic outside, and honestly, I sleep longer here than at my home. We have both in every bedroom.
  - Our cleaners do a very good job. If you found dog hair I wish you would have alerted us so that we could come back and clean it up for you, no dogs or other pets are allowed in the house or property.
  - The price for this property is fair, we came out before you arrived to prepare for the baby and I did a walkthrough to be sure it was ready for your arrival, I'm sorry you felt otherwise and didn't appreciate the efforts made.
  - We have rules at Washoe County and house rules that we want to be followed for the safety of our home and our guests, when you vacated you left the AC and heating system on at the same time which resulted in a huge expense to us. You were over capacity which could have resulted in a fine and the cleaners worked extra hard to clean up after you and your 15 friends.
  - The house was extensively renovated by the previous owner and by us after we purchased it and since we spent a year modernizing it with new floors, appliances, electronics, and an AC system, we want to ensure that our guests get the best that we have to offer for their comfort.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

• Beautiful Home Very Convenient

  5/5

  Enjoyed our stay and the house was very nice. We enjoyed ourselves

  *This review was originally posted on Vrbo

• Great family trip

  5/5

  Great property, good communication with the owner. Highly recommended

  *This review was originally posted on Vrbo

• Great Property

  5/5

  Excellent property for our family. The grandkids enjoyed the swing set outside and plenty of room inside for everyone to spread out. The property owner was very accommodating, setting up an extra crib, etc. The backyard setting was wonderful.