Roomy Ruidoso Retreat w/ Deck, Grill, & Mtn Views!

Reviews

• Good, not great

  4/5

  The house itself was lovely and met our expectations, however; the housekeeping provided prior to our visit was subpar and in our minds, something we should not have had to grumble about.

• Climate control

  2/5

  Fireplace not working couldn’t change the temperature due to the climate control being lockedMy kids and pregnant wife were cold

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "We're truly sorry that you experienced any issues during your stay, and we're glad we were able to resolve the issue quickly when we heard you were having trouble with the heat. When our property manager, Christle, was contacted by your wife, we adjusted the thermostat immediately. When we hadn't heard anything further, we assumed the temperature was comfortable for you. Thanks for your feedback as we continue to improve for future guests!"

• Ruidoso Retreat

  3/5

  Nice 4 bedroom house with ample parking for several cars. It has 3 bathrooms and a nice tub in the master to relax in. It is easy to find and not too far from town. There is a private bedroom downstairs with its own access, a mini fridge and coffee pot. It has two patios and a wonderful view. We had four couples in our group and there was plenty of room.

• Trying to be accurate

  3/5

  Living room carpet filthy looking. No shower soap. Thermostat downstairs difficult. So many obligations put on the client yet with a little effort this home could be so much better. Lot of pluses for this place but I would be ashamed for people to stay here if it were mine. Really it’s just the little stuff that makes the difference. If you are not too particular it’s a great place. Most would overlook what I’m talking about I guess. It’s just an indictment of the lack of concern of the owner and management. I’m olderand have tolerated things like this all my life and didn’t think much about it. Now it chaps my A. It’s what this whole country is becoming. The clean and concerning culture is leaving and guess why. You guess. I know. You impose many obligations on the guest so why don’t you make your own bed. I picked this place for four of my friends Anyway, only fool me once at my stage of life.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Van, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The carper was damaged by a previous guest. We plan to get hardwood floors in the future, but in the meantime, we clean the carpets multiple times a year. We apologize for the inconvenience
  - We do provide mini shampoo, conditioner, and soap for each bathroom, similar to what hotels offer
  - We'll consider adding instructions for operating the heating and A/C system downstairs
  Thanks again for taking the time to share your feedback.

• Summer get away

  5/5

  Great location close to everything very quite and nice neighborhood

  *This review was originally posted on Vrbo