Spacious Ruidoso Retreat: Game Room & Pool Access!

Reviews

• Great cabin for a group

  4/5

  The cabin was the perfect size for our large group. The beds were comfortable. There was enough seating for us all in the dining area. The game room was fun for us all. The cabin does need a little updating. The room we were in did not have a working fan. I got hot at night. The bedding looked old and had a big red stain. The carpet looked like it hadn't been cleaned in a while. The stairs are a little narrow. Other then that we enjoyed our stay.

  *This review was originally posted on Vrbo

• Cozy and comfy

  5/5

  Had plenty of space for the families that stayed and location was great!

  *This review was originally posted on Vrbo

• Old duplex, place is ok not good for elders or children

  4/5

  The place if 4 stories high dont recommend to take older people or infants, the balcony has a 40ft drop not good for kids, location is good duplex is old, had neighbors 2 days that partied till 5 in the morning, you can here EVERYTHING, its a good place to stay because of location and price , but next time we will get a lonely cabin

  *This review was originally posted on Vrbo

• Keep looking for another rental!

  2/5

  I want to start with all the negative things first. The towels, blankets were dirty. There are two fireplaces and both are out of commission. The one on the main floor has a severe gas leak. The washer leaks water a bit. Upon our arrival all the towels and blankets were not clean. The dishes were dirty and still had food on them. We came for Christmas and had to go buy pots and pans to cook a small Christmas dinner, as well as mixing bowls. The bathroom upon entry has a electrical short and smells like burning wires when the fan is turned on. The master bathroom does not have hot water. The table to eat at has some kind of coating on it that makes it very sticky. The fold out couch in the game room had bed bugs. We did notify the property manager (Ritchie) on Christmas Day and he did someone over but really nothing could be done. The couches and chair in main living area are disgusting and need to be thrown out. All the mattresses are a million years old and are very dingy. The shower curtains are rusty and the showers stink because of the old shower curtains. One of the coffee pots doesn’t work and the other works after messing with it a few times. Overall, this house does not have hardly any accommodations. For the positive, it suited our needs for 16 people easily. The kids enjoyed the gameroom area quite a lot. It has a beautiful view and we saw alot of wildlife there. I will definitely not be staying here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Virginia, we're glad you enjoyed certain aspects of this home, but sorry your stay fell short in other areas.
  - The homeowner let us know that they were notified of most of your concerns while you were in residence and did their best to address them quickly.
  - Maintenance was sent out immediately to inspect the sleeper sofa, but they could not find any evidence of bed bugs or insects.
  - After the flue was opened in the fireplace, no gas smell was reported, so, likely, the flue was not opened before starting it.
  - We apologize that the downstairs fireplace was not working; the homeowner will have someone inspect that soon.
  - Unfortunately, the bathroom fan burnt out while you were in residence, and there was no way to have it fixed on Christmas.
  - The owner was very sorry to hear about your concerns regarding dirty towels and dishes. The home is always professionally cleaned before each stay, and they sent their housekeeper over to address any areas that may have been overlooked.
  We appreciate your helpful feedback. The owner assured us that they are addressing all comments and will continue to work hard to provide a clean and comfortable home for all guests.

• J1 Lookout Estate

  4/5

  Overall a nice place to stay with a larger group. We had 13 adults / Teens and 3 smaller children. There were plenty of beds and bathrooms. Water temperature and pressure was surprisingly great. We all showered and still had plenty of hot water. The unit is old and shows ALOT of wear and tear. The carpets need to be replaced for sure, but it’s somewhat understandable with the size of the unit. There was a bad ant problem in the kitchen, but we sprayed ant killer before we left for the day and left the windows open and it seemed to help. Overall I’d recommend the unit and really don’t have any complaints, just observations for the review. The location is great. 1/2 mile to the downtown shopping area. I’d give it 4/5 stars overall.

  *This review was originally posted on Vrbo