Retreat w/ Hot Tub & 2 Kitchens for Large Groups!

Reviews

• SUPER dated, not as promised, and a very sad settlement for what we endured

  1/5

  If I could post photos here I would. I am also a vrbo property owner and cannot begin to imagine renting a property this gross. I took a lot of photos and brought this to the property management immediately. It took them 5 days to even return my call and by then I left the property. The pillows and bedding are about 20 years old. Very sweat stained. The bathroom walls were covered in hair and a sticky dripping substance. The bathroom ceiling was covered in mold. The toilet seat is completely yellow and peeling. The "2nd kitchen" did not have a refrigerator. The living room couch is held together with DUCT TAPE! Carpet is worn and dirty on the stairs. I doubt it has been cleaned professionally since it was installed. My guess would be that is 10 years ago. The back door to the hot tub does not work with the code and it locks you out. So good luck walking around back to the front in the snow/freezing temps. Too bad this is a huge place. If it was cleaned up/updated it would be fine-probably costing less than what I paid for the week. Instead, I am out a HUGE amount of money since I rented over NYE (but didn't even stay bc it was THAT BAD). I write a travel blog. We travel very frequently and often use VRBO. If you can ever see any of my other reviews, I have never ever ever left a bad one anywhere. I actually only leave nice reviews knowing nit-picking is not worth the time. But here, when I was offered 0.05% refund (just the cleaning fee) I feel like I need to let any unsuspecting person know DO NOT RENT THIS PLACE. I think the other reviews must be from the owners or property managers. They have to be fake. Plain GROSS.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Amelia, we wanted to pass along the following feedback from the homeowners: "We are sorry to hear that you did not enjoy your stay. We truly strive to make everyone's stay enjoyable. Feedback helps us to continually improve. In saying that, we would like to address some of your concerns.
  
  -The pictures listed on the website are a very accurate representation of what the condo is. The pictures are posted so that every guest has a realistic expectation upon renting.
  
  -You had also emailed the property manager about concerns when you checked in. A response was sent out to you that day and the following day.
  
  -The pillows and bedding are changed out yearly. All the linens are taken to a laundering service and professionally cleaned and pressed and returned to the condo. Unfortunately, there is a lot of wear and tear that occurs from many different guests. We're sure as a property owner yourself you can appreciate that.
  
  -The condo is professionally cleaned before each guest arrives. The property manager also personally inspects the condo before each guest's arrival. Sometimes things get missed and for that we are sorry.
  
  -Unfortunately, the refrigerator which is only slightly over one year old, had a bad compressor. The service shop picked it up but was not able to obtain another compressor for several weeks due to supply chain issues and the pandemic. We did everything in our power to try and get it back before your check in. The property manager also informed you of this beforehand. We're glad you had the other refrigerator to place your perishables in.
  
  -The back door to the hot tub does not have an electronic lock like the front door. This is done purposefully so that every guest has their own unique code and we can keep track of who enters and at what time. The back door has a mechanical keypad that has to be changed by disassembling the lock. It only locks if you have it set to "lock." We are sorry that this caused an inconvenience to you.
  
  -Lastly, there are two false and misleading statements made in your review. First, the reviews that are posted are real and from actual guests. Second, what you received back in a refund was approximately 3 1/2 times greater than the amount you stated.
  
  Again, we are sorry about the issues you experienced. We will work had to correct them."

• nice place enjoyed my stay

  5/5

  Good

  *This review was originally posted on Vrbo

• Family-Ruidoso

  3/5

  The property was fine. Had seen a rat going up the stairs and rat droppings under the pillows in two of the bedrooms.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jesse, The homeowner would like to apologize for your experience and let you know how much they appreciate you bringing the issue to their attention. They have since taken multiple steps to make sure that pests won't be a problem for future travelers. Thanks again for letting us know about your stay, and we hope to travel with you again soon!

• Awesome place

  5/5

  This Condo is AMAZING!!! My entire family and friends were easily accommodated, very spacious. Two kitchens, incredible bedrooms kids had an awesome time in the hot tub and bunk beds, It is very clean and enough restrooms for all of us.

  It was in the perfect location close to town. We were all impressed with this condo, it was more than we expected.

  Totally satisfied, we plan to again soon.

• Weekend Get Away

  5/5

  Went up for a quick weekend of fun with some friends and had a great time at this condo. Great location - close to town and golf course. Place was huge and was able to accommodate all 14 of us. Best part is that kids had their own floor w kitchen and jacuzzi just outside of their living area. Beds were super comfy w clean bedding, lots of bathrooms were a plus for the size of our group. Would definitely stay here again.

  *This review was originally posted on Vrbo