Cozy Mountaintop Retreat < 6 Mi to Ski Cloudcroft!

Reviews

• Awful

  1/5

  I am the kind of person who leaves honest reviews. I will go out of my way to leave a positive review to praise and recommend or a negative review if absolutely necessary. In this case I’d like to warn anyone from renting this property. We came here on Christmas vacation. Here we’re just a few problems we ran into: - Black mold in one of the rooms- dirty sheets with bright urine stains- very uncomfortable beds- clogged and dirty chimney unsuitable for use - breaker tripping numerous times leaving us freezing at night- everything is old and many things are broken (not aesthetically pleasing and kind of dangerous)- the property keeper is kind of rude (spoke to Traci via email) - hot water was hit or miss (never a good time in winter) The cabin was portrayed very differently in pictures it looked pretty, clean and just overall welcoming however when we arrived that was not the case. We had to wash all of our sheets, had to run to the store to buy stuff to clean the black mold off the ceiling. We didn’t expect to have to work when we arrived especially after how much we paid to rent the cabin. It was very disappointing. Rent at your own discretion !!

  *This review was originally posted on Vrbo

• family review

  3/5

  Our family stayed at this location for an after Christmas get away, it provided a good amount of space, kitchen was large enough and table seated 8-10 people.

  WiFi was nice

  General maintenance was lacking with some safety concerns.

  open stair area dangerous for little ones.

  carbon monoxide detectors not working

  Couches are in need of replacing (very uncomfortable) beds were comfortable.

  need to bring your own firewood.

• Cloudcroft Cabin

  3/5

  A bit cluttered and all the furniture was pretty old and worn out. The bed sheets were torn in a few places and low quality. No door to the bathroom in the downstairs bedroom. The grass in the backyard was high and untidy. Lacking a griddle in the kitchen and not a good seasoning assortment- no steak seasoning and no black pepper. The photos were more appealing than reality. Regardless, we enjoyed our stay with family. And to be fair, it was probably a typical type cabin for the Cloudcroft area.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lynda, take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We have high standards of hospitality and take pride in ensuring guests have a 5-star experience.
  - Cleanliness is highly important to us and we use a professional cleaning service to thoroughly prepare and service the home between each reservation
  - We recognize the benefits of upgrading the home to improve the guest experience, so we will be upgrading the furniture soon. We are also currently in the process of searching for someone to tend to the yard work within the area
  - It's important to us that the home has all the necessities for guests and we sincerely apologize for any items that were low in stock. We have since restocked the seasoning assortments for guest use
  Thank you for sharing about your stay and your review is pivotal towards implementing our next steps. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Very enjoyable place to stay. We highly recommend!

  5/5

  Easy to rent and access was so simple.

  *This review was originally posted on Vrbo

• Spacious and has everything you need

  5/5

  Everything was wonderful, the only thing was I had To contact the housekeeper to give me the code for the lock box.

  *This review was originally posted on Vrbo