Albuquerque Home w/ Spacious Yard & Fire Pit!

Reviews

• Needs work, and check fees!

  3/5

  Unusual floor plan, for starters. Main level bedroom has a tiny wardrobe, despite a huge closet that has NO shelves, poles for hangers, etc. Weird. There could be nice views from the windows if they were not all filthy and/or cloudy due to age and lost seals. Crumbs and a bit of trash under the Master bed. Some fees made no sense. Guest service fee was about double it would be for the following 4 days ? Makes no sense, and got no good answer from Vrbo or Evolve. Be careful if you book this run down home. Also, beware of the protruding bolts in the wall at the gate ! That is an injury lawsuit waiting to happen.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dennis, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: We strive to make sure that our guests have an exceptional experience with us and uphold high standards of hospitality.
  - We strive to be transparent at every stage of the booking process, so all rates and fees are broken down for travelers before they confirm their reservation. We do our best to set industry-competitive prices based on the property and surrounding area and use a dynamic pricing algorithm, which can fluctuate depending on the time of year or holiday season. As we shared with you before, daily rates change and you had the option to cancel your stay if you found other alternatives. If you had reached out to Evolve, they would have assisted you immediately.
  - We truly value the condition and cleanliness of the home. We can confirm that the house is well maintained and professionally cleaned prior to the guest's arrival. We were in constant communication with you during your stay when you reached out on multiple occasions. We appreciate all feedback and will inspect the mentioned concerns and address any issues if necessary.
  - To ensure transparency, the listing has been reviewed to make sure it has the correct information and is accurately advertised so that guests can fully understand the property. We use professional photographers so we can be sure that our images accurately reflect our property.
  We will continue to receive glowing 5-star reviews as we work hard to ensure our guests have a comfortable and enjoyable stay.

• Great maintenance response

  5/5

  Had a issue with the heat when we first arrived called the next day and spoke with Darius she walked us through a few things and asked that we call her back if that didn't work, we had to call her back and she had maintenance man out within an hour. He looked at a few things and went and got space heaters until he could fix it so the house would stay warm. He fixed the issue and the house was warm when we returned from our plans. GREAT JOB on the heat issue and the view from the upstairs was marvelous!! Would love to rent this property again.

  *This review was originally posted on Vrbo

• Westside

  3/5

  Good location for working if you have to commute but are committed to west side,!given westside's awful traffic, and good access for lots of activities. House is functional and reasonable, though aging,, and I've paid as much for nicer places recently. Photos indicate a garage, but you'd have to read the fine print to realize you don't actually have access to it. As advertised, but a number of rooms and closets are locked, labeled, and used presumably for host's storage. Carpets look like it has been a rental for a long time. Bring your own soap - laundry, dish, and sink soap provided, but none in showers.

  *This review was originally posted on Vrbo

• Decent

  2/5

  It was a decent property, is just needed some better cleaning. There were bugs and spiders everywhere. We even left early because of it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Frank, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  - The home is regularly treated for pests so this should not have been an issue. We have not had any concerns about this since nor seen any pests in the home.
  Thanks for taking the time to leave your review.