Sugar Top Resort Condo w/ Indoor Pool: 3 Mi to Ski

Reviews

• Great location and scenery. Wonderful restaurants and wineries.

  5/5

  Relaxing and friendly people.

  *This review was originally posted on Vrbo

• Clean and accommodating

  5/5

  Unit was as described and had everything we needed during our visit. Small hiccup was quickly addressed. Once the fog from hurricane Ian cleared, the view was amazing!

  *This review was originally posted on Vrbo

• Amazing view!

  3/5

  We had a great time in the Sugar Mountain area. The resort was a great place to sleep, but there wasn’t anything to do on property except swim. If you have young kids, watch out! The neighbors are not friendly at all and will leave you notes about your horrible parenting skills. Also, cigarette smoke comes in through the vents, and we were slapped in the face with cigarette smell in the master bath/bedroom that we could not remove. Again, we slept well at the resort, but no one comes to the mountains to only sleep!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Renee, we're glad you enjoyed your overall stay! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We have high standards of hospitality for our property to ensure our guests have a positive stay.
  - We're sorry to hear that you didn't have the five-star experience we endeavor to provide our guests. The resort does offer relaxation and our listing accurately advertises many nearby activities that guests can enjoy with their families.
  - We try our best to provide a great environment for guests, but sometimes external factors like the interactions with the neighbors are simply out of our control.
  - The cleanliness of the home is important to us and we're sorry if any vent odor impacted your stay. We have addressed any vent odor to avoid any issues for future guests.
  We continue to receive glowing 5-star reviews on our property and truly go above and beyond for our guests, and we are confident that future guests will have excellent stays.

• Nice view

  5/5

  The condo was very nice. Could not get the tv to work and the bed was way too soft.

  *This review was originally posted on Vrbo

• Sugar Top Football Weekend

  3/5

  Three day weekend at Sugar Top to attend the App State UNC football game and visit the region. Not very impressed with the condo that we rented. The kitchen was well stocked and the condo was clean. However I do not believe the furniture has been replaced since the 1980s when the units were purchased. Everything looked old and very worn. The television did not work and there was no seating on the balcony. We were grateful the owners left fans in each room since there was no air conditioning. To be honest and fair to the owners the whole resort is in need of a face lift. As a guest you must park below the resort and a rickety van will take you to the front door. Will I come back? No.

  Manager's Response:

  Hi Tony, the homeowners work hard to provide an ideal stay for all guests, and they'd like to address the following:
  - The majority of the furniture in the condo was purchased in 2016, but there are a few pieces of antique furniture. All decor and furniture you see on the listing photos are as advertised.
  - All three TVs work. We wish you would have contacted us while you were in residence. We would've been happy to help address any issue with the TV.
  - The balcony does have built-in window seats.
  - Since A/C isn’t available at this property, we don’t market it as an amenity in the listing. This is common as the average high in the summer is about 75 degrees.
  - The resort is currently working on making updates. During your stay, they were refurbishing the exterior coating of the building.
  - The listing states vehicles will be parked in the community lot located below the resort, and a resort shuttle will take guests to and from the resort, but we're sorry if this caught you off guard. We encourage guests to thoroughly review the listing before booking to ensure they find the perfect vacation home for their needs.
  The owners are committed to making every guest experience enjoyable, and we look forward to this home hosting many happy travelers!