Riverfront Marshall Escape w/ Mountain Views!

Reviews

• Cabin vibe

  4/5

  Loved listening to the creek while sitting in the rockers on the front porch. Nice quite remote location. Awesome hot tub!

  *This review was originally posted on Vrbo

• Quiet cabin setting

  4/5

  We loved sitting on the front porch in the rockers listening to the water running in the creek and nighttime by the firepit enjoying the stars. Property manager was quick to respond to any questions or concerns. Hot tub is awesome! Only problem for us, it was a little more remote than we expected, required a lot of windy mountain road driving to get anywhere.

• NO WATER

  4/5

  We had no running water for 3 days and 2 nights because the pipes froze because the owner did not have the heat on prior to our arrival despite the temperatures being below and around zero just before our arrival. And then the owner lied to us saying that the problem had to do with the City of Asheville shutting off the water in the entire area - the property was an hour from Asheville and on well water....

  *This review was originally posted on Vrbo

• Met our needs

  3/5

  The property was clean, modern, and comfortable, for the most part, and in the location that we wanted. Nice fire ring, awesome hot tub, nice TV's with HD and good reception, and a very pleasant rural setting, complete with deer, rabbits, turkeys, and coyotes in the yard. Good choice of coffee makers, and an excellent selection of cookware and tableware. Good showers. Plenty of towels and blankets. There were, however, a number of maintenance issues and problems with instructions that were a bit irritating, but we adjusted to them. Such as: This place is VERY hard to find unless you know where it is, even if standing only 50 ft away. And if you can't find it, there is no one to call, because there is virtually no cell phone service in the area. Zero. No Verizon or AT&T. And the lock does not always work the way described, particularly if one's hands are very cold or if the sun is shining directly on the lock, so you can get stuck outside sometimes for a few minutes. No lights over the stove or the sink, so we had to use a flashlight when working in those areas. The ice dispenser did not work at first, as it was crammed full of frost (I fixed it). Overhead lights out in both bathrooms. The dishwasher was very hard to start, and often took many attempts over several minutes to finally get the button to work. The pipes under the kitchen sink leaked into the cabinet below, so that water would trickle out of the cabinet onto the floor and get your feet wet. There were instructions for the TV on how to get live programming on Spectrum, but there was no Spectrum programming unless one has their own password. The bed mattress in the north bedroom was very comfortable, but the one in the south bedroom was thinner and VERY hard, so the one who loses the coin flip and gets the south bedroom will not be sleeping well. 3 or 4 of the kitchen cabinet doors were falling off their hinges. We never did figure the HVAC out completely. One of the 3 controls had instructions on the back, which told you what buttons to push for heating or cooling, but none of the buttons were labeled, so there was a lot of trial and error every time to get comfortable. The bathrooms need some shelving or laydown area. Just a few of the issues, but all together we enjoyed ourselves. Considering the many other cabins/homes we have rented over the years, our judgment was that the overall value for this unit was not in line with the cost. We rate it satisfactory.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Thomas, thanks for your review! We're glad you enjoyed your stay at this house. We shared your feedback with the homeowner and they would like to share the following:
  - We're glad to hear that you enjoyed your overall stay, but disappointed that we missed the mark.
  - We agree that our cabin can be difficult to find. We have requested that detailed directions to the cabin be added to the check-in instruction email, and suggest either saving or printing instructions ahead of our guest's stay. We will also ensure that detailed information is updated regarding the TVs via streaming and the Wifi password, along with the HVAC instructions.
  - We were unaware of any issues that you may have had during your stay, and wish you had reached out to the Guest Contact, we would have been more than happy to address any concerns or issues you may have had immediately. We will have our maintenance follow up and look into each item mentioned and repair it as needed.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Log cabin on lovely stream

  5/5

  The house and grounds were exactly as described. The camera on the porch has been turned off so we were happy about that. The stream was even more beautiful than pictured. We didn't catch anything but it was wonderful to sit on the porch and listen to the water. We had a great hike and fished other parts of the stream. The town of hot springs was a fun find. The only thing I'd add would be a full length mirror. Also cutting the grass outside once a week during the summer would b better as it gets pretty high at the end of the second week. Otherwise it was perfect.

  *This review was originally posted on Vrbo