Best Location - Maggie Valley Cabin w/ Hot Tub!

Reviews

• Worth it

  5/5

  We stayed for the weekend while attending Mininats. It was a great house and we truly enjoyed it and will stay here again.

  *This review was originally posted on Vrbo

• Nice place with lots of minor issues

  3/5

  The house was clean and looked nice on the surface. However, there were a lot of little things in need of repair... Such as one of the bathroom door knobs wouldn't turn from the inside so you would get stuck, the microwave would turn on but you couldn't use any of the other buttons, and the grill was on horrible condition. The worst was the kitchen sink had a major malfunction while we were there and it took all day for them to come out and repair it (it broke while we were cleaning up from breakfast and they finally came about 8 pm to fix it). That meant we were without water in our kitchen for the entire day and since we were only there for the weekend, about half of our stay was without running water in the kitchen. Since we were 7 of us and we were eating meals in the cabin it was very inconvenient to not having a usable kitchen sink. The property manager said that the person to repair it also needed to clean the cabins and they put a higher priority on getting the cabins clean. The property manager was responsive while we were there, she was trying her best and even came out that evening to replace the grill for us since we were. trying to use it.Since we were without water in the kitchen for a lot of our stay we asked if we could get a partial refund and she said she'd check with the owner, but could never commit. And once we checked out she has ignored my messages to see if a partial refund was possible.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Laura, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -We are sorry to hear you encountered some issues with the grill. When notified, we sent our cleaner to the property with a new grill to ensure you could enjoy the amenity for the rest of your stay. We also sent a maintenance man out to fix the sink as fast as we could.
  -We wish you had let us know about the issues with the microwave and bathroom door. We haven't had issues with these in the past but would have been happy to address them during your stay had you let us know.
  -Please feel free to contact the Evolve Team to discuss any refunds. We would be happy to work with you on coming to a fair resolution.
  
  The owner works hard to provide an ideal stay for all guests, and we look forward to this home hosting many happy travelers!

• We had a great time!

  4/5

  We arrived a little early and made a call to see if early check-in was possible. They were very willing to contact the lady who cleans the house to see if it was ready; and it was. We were able to check in and get settled with 2 small children. Tubing World and the ski resort are very close. The house is nice and clean and the beds were comfortable. There was no major clean-up needed by us, which was a very nice change. At other homes we had to make the beds and then take off the sheets at the end of our stay. We were able to wash ski clothes before we left and repack our 'winter boxes'. With plenty of parking space, we will definitely consider staying there again.

• Close to BRP, nice view

  2/5

  Day 1 the toilet downstairs would not flush, this issue was solved on day 7. You had to climb up the stairs to use the master bathroom even in the middle of the night which disturbed the guest staying in that room. Asian Lady beetles (look like Lady bugs but are aggressive and can bite)were in the downstairs bedrooms so they climbed into our luggage, bedding, crawled all over the window sills and elsewhere. We were promised that an exterminator would promptly treat but we never saw them during our stay. Stressful trip to this property, won't rent again. Much time spent trying to get the owner, manager or someone to fix our issues. A partial refund was given, not the amount we expected.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Debra,
  
  The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  - Thank you for reaching out to our local guest contact as soon as the issues arose. We as owners like to remedy the situation as quickly as possible and the plumbing was fixed within a matter of a few hours for continued use.
  
  - As the home is located in Western North Carolina, ladybugs can be prevalent in the area this time of the year when it is cold. We service our home with Terminix regularly and have never had issues with critters before. We are sorry to hear this impacted your stay as we take necessary maintenance for a comfortable stay.
  
  - We understand the guest contact promptly responded and went to generous measures to make things right. We regret if we did not come to an agreeable solution. We do all we can to make it the best possible stay, and we look forward to this property hosting many satisfied guests.

• Great little get away place!

  5/5

  A great place for a girls get away weekend ! Everything you need for your stay! We will definitely be back! We very much enjoyed the stay!!

  *This review was originally posted on Vrbo