Welcoming Rumbling Bald Resort House w/ Mtn Views!

Reviews

• 5/5

  The house was spotless and great location to everything!!

  *This review was originally posted on Vrbo

• Still waiting for a refund...

  3/5

  When we arrived to the property the first night it was 45 degrees outside that night. We all woke up freezing the next morning just to find out that the heat was completely off. I called the management company to see if we could turn the heat on but they wouldn't answer their phone. Later that afternoon we were doing dishes just to notice water pouring out from the cabinet under the sink. When we opened the doors under the sink there were two plastic bowls under the sink to catch water and the bowls were overflowing. No one informed us that there was a leak under the sink but clearly someone was aware. I called the management company again and still no answer. There is also no option to call a particular number if there is an emergency. From there on out if we needed to rinse a dish or needed water we had to use the half bath sink near the front door during our stay. After 24 hours of still not hearing from the management company I called again on day 3 of our visit. Someone finally answered our call and said they got our voicemail and they are working on finding a plumber. They also let us know that they were aware of the leak under the sink prior to our stay and that the owner said they fixed it. They did have a plumber stop by while we went out to dinner on our last night, but we had to leave the doors open under the sink in case his temporary repair burst they wanted us to be able to see the water. The house was a great size and had plenty of space but bring your own towels because everytime we would use one at the house there would be hair stuck to the towel. After brushing my teeth one morning I grabbed a hand towel that they had hanging up and while wiping off my mouth with the towel I could see a long curly pube hair on the towel in front of my face. Absolutely disgusting!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Heather, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the state of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: "Heather, our sincere apologies for your unfortunate experience. We will be issuing a full refund. While we were aware of the plumbing issue, we had not been informed of all the issues listed here by our local representative and will address this with them. We will be checking our contact information and procedures to make sure our guests are always able to reach the guest contact, and working closely with our cleaning team to make sure nothing will be overlooked in the future. Again, our sincere apologies, as this is not the experience we strive to provide for our guests. We look forward to getting these concerns ironed out so that we can provide a wonderful stay for each of our guests."

• Great memories

  5/5

  Great property in a great resort. Cozy and warm.

  *This review was originally posted on Vrbo

• No Cable

  4/5

  Great location and nice property. However, listing indicates there is cable TV and there is not. Highly disappointed with the TV situation, but other than that, we had a great time.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Shannon, we wanted to pass along the following feedback from the homeowners: "Hello Shannon, Thank you for your feedback. We have since upgraded our internet options in November to include easier to access cable on all 4 TV monitors. In December we will also add a streaming device to allow quick access to guests' personal Netflix, Hulu, Disney and Apple TV accounts. We hope that you stay with us again soon."

• Great home and location

  5/5

  Our family of four (two adults and two children ages 3 and 6) stayed at this home over Labor Day weekend. It worked great for us. We didn't end up utilizing the bottom floor to sleep, but there are plenty of beds down there to sleep more people. The home was clean and well-stocked. It was an added bonus to not have to bring any paper goods or cleaning supplies. We were a short drive to the Rumbling Bald amenities. A great experience had by all. Thank you for sharing your home with us.