Bryson City Cabin w/ Private Yard & Hot Tub!

Reviews

• NO LAUNDRY

  4/5

  Overall good, not overly clean but certainly OK.Listing did not show washer and dryer, but did indicate laundry facilities (now corrected). I sent an inquiry to clarify. No response, asked again, finally got an answer a month later, the week before the stay.The dryer does not work, should be an easy fix and there is an appliance repair store about 2 miles down the road. The washing machine was not usable without a serious cleaning, which we did.. Overall the stay was good for our group - for the premium price charged the washer should have been addressed long ago.

  *This review was originally posted on Vrbo

• Nice Cabin, No Communication

  3/5

  Dryer was not working. Cleaning people left smelly wet towels in the broken dryer. Washing machine was moldy/mildew from being closed while still moist inside. The oven/stove top died, so we could not cook/heat anything up at the end of the one week trip. They supplied enough toilet paper, paper towles, trash bags for 2 or 3 days but not a one week stay for a family of 12. There werent enough clean towels. Vacuum cleaner didn't work, so difficult to keep the place clean with toddlers. Our guest contact never responded to us directly and their voice-mail was full. Evolve emailed once, but then never responded on what would be done to fix all the broke appliances. We had to take everything to the laundry mat when listing states washer/dryer. The bathrooms were clean, but there was trash left down stairs in game room and cans/trash thrown off balcony that someone left before us.

  *This review was originally posted on Vrbo

• Beautiful cabin & great location!

  5/5

  Easy to book and good communication.

  *This review was originally posted on Vrbo

• Mountain Cabin

  3/5

  Overall the experience was okay, the cabin was very dusty and one of the shower curtains had mold. The furniture was very worn and needed to be replaced. Basically many items need replaced because of the overall condition was not very good.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dana, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We apologize for the cleanliness issues you experience. We've addressed this with our cleaning team and it will not be an issue for future guests.
  - Normal tenant wear-and-tear has impacted the quality of some of our furniture. We have plans to replace many pieces, including the living room couches, in January.
  Thanks for your valuable feedback!

• Family gateway

  3/5

  The house had plenty of space! The house as a whole needs a deep cleaning, Caw webs, dust, the lights are all mixed match very annoying! Only the TV in the living room worked for us.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Patricia, thanks for taking the time to let us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following:
  - The home is thoroughly cleaned between guests and deep-cleaned on a regular basis.
  - We haven't heard any issues regarding the lightbulbs but we'll look into this and make the appropriate changes where necessary.
  - All the TVs in the home work well and we're sorry if you had issues with this. We wish you would have reached out with this concern during your stay as we are always happy to help!