Charming Montana Home w/ Grill: 6 Mi to Lake Elmo!

Reviews

• Family visit to Billings

  5/5

  My daughter and I came to visit family. We both lived in Billings for some time. Our flight was changed and we arrived earlier than planned. Traveling with a infant and a toddler I reached out to ask to check in earlier. The property manager accommodated us. He was attentive and pleasant to deal with. A charming property. Many amenities not found in other properties.

  *This review was originally posted on Vrbo

• Very peaceful stay.

  5/5

  The property was very comfortable, we enjoyed it. Sean was very helpful. Thank you very much..

  *This review was originally posted on Vrbo

• Great for dog. Fenced back yard.

  4/5

  Good

  *This review was originally posted on Vrbo

• Horrible experience

  1/5

  I booked this property approximately 1 month prior to my stay. There was no communication from them until the day prior to my stay confirming my booking “get ready for your trip” message and address of property. After driving all day, I realized I had not been sent access information. I spent 3 hours calling, messaging host and chatting with virtual agent with no answer or resolution to why I had not received access and how this issue could be resolved. There was an hour wait on phone to talk to someone and was automatically disconnected several times. After no luck, at 8pm I was desperately trying to find last minute pet-friendly accommodations which was difficult. I was also unable to cancel booking with this VRBO, managed by Evolve property management. I now, 3 days later have not heard from anyone except this message “how was your stay?” Unbelievable!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Franki, we always appreciate hearing from our guests, but after talking with the homeowner, we'd like to clarify the following:
  - Our records show that two weeks prior to your arrival, Evolve sent you a pre-stay email, which included the check-in instructions and other information regarding the property.
  - Evolve is always happy to help answer questions or concerns for guests; however, we did not receive any communication, calls, or emails, from you before or during your stay. Additionally, the owner did not have any calls or texts registered from your number or any emails either.
  - We sincerely apologize you had issues accessing the property. Evolve, or the owner would have been happy to help you gain access to the property if you had contacted either of us.
  The owner does all they can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

• Served it’s purpose

  3/5

  I will start out my review stating that this property served its purpose so it earned its three stars with that, but this home had some flaws that should be addressed. The first being the air conditioning. It’s true there’s ac by way of a window unit that is too small for the house. We ended up sleeping in the front bedroom on the worst mattress we’ve ever encountered. My wife ended up with a scratch down her calf from some plastic or Velcro on the mattress. The back bedroom mattress seemed better but it was too hot to sleep back there. The second issue would be the lack of hand soap. In the Post-Covid world you’d think this would be provided, but the bathroom and kitchen dispensers were bone dry.

  *This review was originally posted on Vrbo