Waterfront Sunrise Beach Home w /Hot Tub & Dock!

Reviews

• Amazing house and owner!

  5/5

  The house was great. Owner was easy to work with and overall had a great experience.

  *This review was originally posted on Vrbo

• Great Location Good Amenities

  5/5

  Would consider staying here again, was a good setup for our party of 13.

  *This review was originally posted on Vrbo

• Perfect for us!

  4/5

  This house has a beautiful waterfront with fabulous views! 5 bedrooms and 5 baths and a great kitchen and living area. The house isn’t perfect but the owner was extremely helpful and great to work with. The deck and the dock were great hangout spaces for us in the high 90’s heat! Our family thoroughly enjoyed vacationing here.

• The Big Easy is a Big Waste of Money

  1/5

  The advertisement stated there was a "chic gas fireplace" that would keep us "toasty warm even on the chilliest of days." When I couldn't get the fireplace to work, I called the owner, who simply stated it had been disconnected. No fireplace.

  There was a sewage smell that would not go away. We called a few hours after we arrived and the homeowner stated it would dissipate. Her response about the rental having a septic system seemed to acknowledge that she was aware that a smell occurs. Indeed, a lower level window near the bathroom where the smell seemed to originate had been left open, presumably to air it out. It never dissipated. It was so bad that we had to close off the main bedroom, unable to use it. We contemplated leaving early because it was so disgusting.

  The advertised pool table where we could "hone our pool shot" was placed too close to the walls, rendering the pool table inoperable. Any Seinfeld fans who might be familiar with the episode where George's dad got a pool table....it was just like that. More of a prop for the photos in the advertisement--not a usable table.

  The evening of arrival, we wanted to use the hot tub, but the temperature was set at 84 degrees. It took almost 24 hours for the hot tub to warm up to an acceptable level. We used it on Thur, and then Fri morning. When we went to use it Fri evening, an error message appeared, not allowing us to use it for the remainder of our stay.

  When I called the homeowner after our stay, she seemed sympathetic. After a few days, she sent me an email stating that "although Evolve admits their error on the fireplace content [in the ad], they are unwilling to do anything about it," with no acknowledgment about the other deficiencies in the property. She offered a $400 credit, stating that it's a 25% credit. In fact, we paid $2694.50; her $400 credit equals almost 15%. I replied to her email, requesting a 50% refund and rejecting the $400. Her response to my request was, I'm ignoring your email. Thanks for writing."

  I filed a BBB complaint, but beyond the $400, I received nothing more.

  What a waste of money.

  Manager's Response:

  Hi Jason, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner and they wanted to clarify the following:
  - We understand that the fireplace was misadvertised by Evolve as a functional fireplace. It has always been a decorative fireplace and we've updated this with the correct information in the listing description.
  - We regret we didn't hear of any of these other issues during your stay. The first email we received from you detailing your concerns was the day after you checked out. We would have been happy to help resolve any concerns during your stay to help ensure a comfortable vacation.
  We truly go above and beyond for our guests, and we look forward to hosting many great stays!

• Amazing House

  5/5

  Really enjoyed the Big Easy! Lots of bathrooms and individual bedrooms so everyone had a place to sleep. Great gathering area at the high top table and massive deck. The ice machine went out the day we arrived but Betsy was on top of it and packed the freezer with ice for us! Would definitely come back next time we are in the area.

  *This review was originally posted on Vrbo