Branson West Cabin w/ Screened Deck & Pools!

Reviews

• Branson

  5/5

  Great place, no issues at all other than pretty slow internet. Pay attention to emails rather than the fridge printout on checkout. Better supplied than other stays I've been to. ( towels, tp, dishes)Community center clubhouse is very nice. they don't keep their internet site up to date. Currently they're closing at 3pm.

  *This review was originally posted on Vrbo

• very comfortable and very quiet.

  5/5

  definitely will refer to family and friend

  *This review was originally posted on Vrbo

• 2/5

  We've been to Stonebridge Resort numerous times over the last 10 - 15 years, staying mostly in 2 or 4 bedroom cabins. All of our previous stays were booked through Stonebridge Resort directly - this was our first VRBO reservation/stay. The condition of the VRBO cabin was far and away our worst experience ever. Bath towels smelled moldy, and were discolored. Very large insects were found in the bathtub. (killed and left for your review) The dishwasher was ajar from the cabinetry on the bottom. The beds/pillows were absolutely horrible. A broken and uncovered electrical outlet on the deck, which is a clear safety hazard, unable to meet code. We have pictures to share if you would like. While we have always highly recommended Stonebridge to our friends and family, we will never book a VRBO at Stonebridge again. Apparently, Stonebridge Resorts direct has much higher standards.

  *This review was originally posted on Vrbo

  Manager's Response:

  We want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. In addition, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -This is disappointing to hear and we want to apologize for the negative impact this had on your experience. First of all, I have communicated with our cleaners about the bugs and towels issues. It is hard to believe, with all the people coming in and out over May, June, and July, that the towels had been sitting there and growing mold. Nevertheless, this specific issue has been addressed
  -Thank you for expressing your concerns about the dishwasher. We are actively planning to replace our dishwasher, refrigerator, stove, and microwave within the month
  -I was unaware of a broken outlet; unfortunately, previous guests had not mentioned it and it had not been noticed after any routine walkthroughs. Thank you for bringing this to our attention as well
  -Until now, we have not received any negative reviews concerning any of the beds, sheets, and pillows. Though we respect all feedback and we will consider making improvements in that department if we receive similar criticism in the future
  We appreciate your valuable feedback as we continue to make improvements to this home and provide the best service for future guests!

• Peaceful getaway

  5/5

  The lodge was very cozy with everything we needed. Nice and quiet but close enough to everything we wanted. We really enjoyed this stay.

  *This review was originally posted on Vrbo

• Great family cabin

  5/5

  This cabin was exactly the right size for us and it was very clean and comfortable. Would have been nice for the WiFi restrictions to not be there so we could stream from our Apple TV though. Other than that, great place!

  *This review was originally posted on Vrbo