Private Murray Abode w/ Fire Pit: Hunt & Fish

Reviews

• Communication

  3/5

  I was locked out of the cabin for over 30 minutes upon arrival. The keypad had not been changed to the code I had been given. Evolve tried for 30 minutes to get ahold of the owners with out any luck. We both started looking for another place for me to stay. I was trying to book a new property when evolve finally got ahold of the second listed person for the property. If my cell service would have been better I could have booked another property. The code had never been changed to the one they gave me. I had to turn the water on to the toilet. The last full day I was there some man was banging on the door looking for the owners. It was a bit unsettling. He was an insurance agent wanting permission to take pictures of the outside of the cabin. I tried to message the number left in the online instructions and it took 2 hours for them to get back with me via text and about 7 hrs via email. I'm glad it wasn't an emergency situation. I enjoyed the cabin itself once I could get in. It was nicely located and secluded. There were no other bookings on this property for weeks, I wish my last day had no been interrupted with a stranger hanging around for 20 minutes.

  *This review was originally posted on Vrbo

  Manager's Response:

  The right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We know how frustrating it is when you can’t reach someone during your stay, and we apologize that our Guest Contact's communication fell short. We are actively working to make the necessary changes to ensure future guests don't experience the same issues. We are glad Evolve was able to reach out to us to get our personal code to gain entry. Again, we are so sorry you experienced this issue.
  
  - We as the homeowners, were unaware of your concerns and do apologize we were unable to make things right at the time. We did not authorize the insurance agent to come to the property as we were not aware they would make an appearance. We are looking further into your concerns with the toilet to determine why it was turned off.
  
  - We hope to have the opportunity to host you again and provide a 5-star experience. Thanks for your valuable feedback as we continue to improve for future guests!

• Nice place

  5/5

  Code didn’t work upon check in. Contact person quickly resolved issue. Nicely stocked kitchen. Hiking trails weren’t really marked. Fire pit was great. Very private. Overall loved it!

  *This review was originally posted on Vrbo

• It was nice but the water was rusty and stunk.

  3/5

  Nice inside but the water was rusty and stunk.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Leslie, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  -Our property uses well water and has a higher iron level, but is safe to drink.
  -We apologize for the state of the water during your stay. The property was vacant for a few weeks prior to your stay, and it appears that the waterline needed to be flushed out. Once the water runs for a while, it'll clear and any odor will go away.
  -This is not an ongoing issue, as we are working with our property manager on how to ensure this doesn't happen to guests again.
  -We encourage guests to reach out to our Guest Contact for any concerns during their stay, so we can address them immediately.
  Thank you for taking the time to write your review.