Cute Beachfront Condo w/ Lanai & Resort Pools

Reviews

• Maui Girls Weekend

  3/5

  Communication with the property manager was great, he texted us hours before check in time with all of the instructions and even gave us early check in (too bad our flight got in later). Once we got to the condo, check in was easy. However, once the staff at the resort knew that you were renting your condo from VRBO their attitude completely changed. They were unwilling to give us more linens (we were wanting more blankets and pillows), they did not want to accept a door dash delivery for us and hold it up front at their front desk for a couple of hours and we could not use the luggage cart to haul our luggage and groceries upstairs. They told us the luggage cart was only their condo guests and we would have to pay extra to use the cart. They told us we could use extra carts located in their parking garage, which ended up being grocery carts... The towel exchange was very nice, exchanging pools towels at anytime was a huge perk.The resort was beautiful, grounds were lovely. But on one of our pool days we noticed that there was dog poop in the grass right next to the lawn chairs, so that was a bit off-putting. Location of the condo is great. Walking distance to an ABC store, coffee stands, little restaurants and stores. There was also a great beach area to sit at and wade in the water but we did not swim in this area because it was a little choppy but other people were snorkeling and swimming. The condo unit itself was decent, a little outdated but it was clean. The balcony was great and the view was beautiful. There were a couple security cameras in unit located in the corners of the ceiling, it looked like it could be personal home security cameras so that was a little odd... We wish the condo was more equipped with a couple of items like extra blankets, pillows, board games, movies, books, wine glasses, wine opener, beach supplies. Previous VRBO's in Hawaii have had these types of things so we were just surprised this unit did not have these items. The sleeper sofa was awful, it was like sleeping on box spring wires so unfortunately we had to go out and buy an air mattress to sleep on. It was a great girls trip overall, weather was beautiful and we saw a ton of whales which was awesome.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Shondra, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - After your visit, we’ve double-checked and confirmed there are absolutely no cameras inside our condo. Those devices you saw in the corners are the AC auto shut-offs for when the slider and front door are left open. We take guest safety and security very seriously and would never infringe on guests' privacy in this way
  - We're sorry that you felt unsupported by the resort staff and agree that we have an opportunity for improvement here. For reference, our Welcome Book explains that while you have full access to all the resort amenities, the condo is not a part of the resort hotel operations and thus, the front desk does not provide services directly to our guests. If you have any special requests with us, you can contact your concierge, Charles, who's always happy to quickly assist you with your needs. Please trust that we're looking for ways to make this more clear and seamless for future guests
  - Rest assured, the condo was purchased less than a year ago and is updated with the latest resort standards. All-new kitchenware, including stemless wine glasses and corkscrews, was added, and both soft and firm pillow options are provided. To your point, the sofa bed is indeed springy, but that's expected since the bed has to be folded and stored inside the sofa. The resort also rents beach supplies from the kiosk by the pools. We do everything we can to provide an especially comfortable stay, and will also add additional blankets so guests can have more than one blanket on each bed.
  - We're glad you enjoyed your stay overall since we do all we can to make our homes the best possible stays and we look forward to this property hosting many satisfied guests. Thank you for your feedback!

• Perfect

  5/5

  Perfect

  *This review was originally posted on Vrbo

• Great place

  5/5

  Great location, love the restaurant/bar onsite when I’m not wanting to cook in the fully equipped kitchen

  *This review was originally posted on Vrbo

• I saved this property

  5/5

  This was a perfect pick. Easy to get into the condo. We were able to walk to the market, and the grocery store. The condo is spacious compared to others in the area. Definitely will come back here.

  *This review was originally posted on Vrbo

• Provided what we needed

  5/5

  Everything was really good! The grounds were amazing, the staff was super helpful especially the toll booth guy! There were stores and resteraunts a within walking distance. The condo was clean and the whole process was easy.

  *This review was originally posted on Vrbo