Hilo Home w/ Private Deck + Stunning Ocean Views!

Reviews

• Great ocean views!

  3/5

  We had a good stay at this property which is in a perfect location if anyone stays on the east side of the island. The space was enormous and we were able to have our separate areas. Although the master is a loft style master with openness in a unique way. I would’ve loved to give this property however the BBQ was not ideal. The booking site said it had a BBQ which we would’ve like to use each night. What it failed to disclose (until we arrived) was that it was a charcoal grill (no supplies were supplied). Also it was made clear that IF we used the BBQ we had to clean it and if we didn’t clean it well enough we’d be charged a $30 fee. I asked the property management a question re:placemats when we arrived and got no response in the four days we were there. Lovely property. Less than communicative manager.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Gretchen, we want all our guests to rest easy when staying with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  "We are glad you enjoyed our spacious home and the location. Feedback is always welcome as we endeavor to provide each guest with a 5-star experience.
  • While we haven't received any prior complaints about the BBQ grill, we're sorry to hear that it wasn't what you expected. We can work with Evolve to provide clarification for future guests.
  • We were surprised to read your review, as our property manager was in communication with you. Our landline and cell phone numbers are provided. This information is located in the guest brochure on the kitchen counter as well as within the check-in instructions email. Evolve is also available to assist 24/7. We ask guests to please check that the dialed phone number matches our provided contact numbers.
  • Placemats are provided in the top drawer under the kitchen counter. It's our pleasure to help in any way that we can, so please don't hesitate to reach out.
  Thank you for taking the time to write your review."

• Hilo

  3/5

  One bedroom with walks a d a door. The other 3 beds in a large “dormitory” room…. Not conducive to any privacy.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Anonymous, the right vacation home is everything. We're disappointed if this wasn't the one for you.
  - When we spoke we explained that the home is as advertised the photos clearly show the bed configuration as well as the description. We tried to give you a couple of options to make your stay better, like finding alternate apartments, vacating/canceling, and getting you privacy screens. None of those options worked for you as you decided to stay and we never heard back from you. We have had many guests who appreciate the outline due to having small children who can sleep close to the parents. We're sorry this didn't work out for you
  
  We truly go above and beyond for our guests, and are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for."

• 5/5

  Lots of room.

  *This review was originally posted on Vrbo

• Photos need updating

  4/5

  This place was great, but the pictures in the listing aren't up-to-date. We are avid readers, and one main reason we selected this property for just the two of us was picture 14/25 showing two "lounge chairs" with ottomans in the MBR overlooking the wonderful view. Those chairs are no longer there, but have been replaced by two low-backed occasional chairs which are decorative but not really functional. Picture 15/25 indicated an office off the MBR, so we brought our laptop, hoping to catch up on a few things. The desk is no longer there, replaced by a single twin bed so the MBR can now sleep a total of four people, if so desired. As instructed, we contacted the local host rep before checking in. We had hoped to check-in an hour early, but were unable to make contact either by phone or e-mail. We contacted the Evolve management team to straighten this out, and they suggested we text the local rep instead. We did, and she eventually did respond, but only after the official check-in time had come and gone and we had actually entered the property. There were a number of minor maintenance issues to which we alerted the Evolve team upon departure.

  *This review was originally posted on Vrbo

• Nice stay in Hilo

  3/5

  Property is well located and views from Primary Bedroom, Kitchen and Living Room are amazing. Lots of outdoor spots to enjoy.Nice balance of being close to town and a bit away to enjoy some of the beauty of the Big Island.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Jerry, Thank you for your review, we're glad it was in a good location for you and you enjoyed the views, this is one of our favorite things about this home. We hope you got to get out and enjoy the island as well as visit some places to make good memories.
  
  We wish we could have delivered a 5-star experience and if you had any issues you would have brought them to our attention. We pride ourselves on being the kind of hosts that are available for any and all issues and try to go above and beyond for our guests. We will continue to deliver the 5-star experiences we are known for."