Ellijay Cabin w/ Hot Tub & Deck in National Forest

Reviews

• Never got to stay "Unhappy" no refund or stay a different time

  1/5

  I planned a surprise birthday get away for my girlfriend. We were scheduled to fly out of NJ airport and due to the weather our flight got cancelled. We were scheduled to fly out the next day and due to security we missed the flight. We were stuck in the airport with only a diaper bag and a 1 1/2 year old for 2 days and never made our trip. Needless to say I was beyond disappointed. I tried to get a refund or even a different time to stay and the owners refused. They said due to my girlfriends sister going inside to put a couple things in their for her surprise birthday party, they couldn't do anything because there was someone on the property. I said then I will pay the cleaning fee due to her being there. They said no even though she was only there for drop off and pick up of decorations for a total of 30 minutes all together. I would like to say if this was my place and this happened I would be more understanding on things that are out of your control and make accommodations at a different time for the cost of a cleaning fee. I was very disappointed in the lack of communication in trying to solve this issue.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owners response: "Sherri, We're sorry that things did not turn out as you expected and that you were unable to make the trip. However, we have documentation that someone was in the home for more than just 30 minutes and this constitutes staying in the home. We worked with the management company and it was the decision on both parts that this not be refunded.
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for."

• It was great

  5/5

  This cabin was just as promised! We had a great time and really enjoyed ourselves!

  *This review was originally posted on Vrbo

• Wonderful Thxgiving

  5/5

  Spent 3 nights over Thxgiving in this incredibly clean and cozy cabin. From fires outside in the fire pit to prepping a small Thxgiving dinner for 4, we couldn’t have asked for anything more. Perfect for our family and great location where we were able to hit up a number of mtn biking and hiking trails in less than 20 minutes.

  *This review was originally posted on Vrbo

• Rudely treated

  1/5

  We were mostly fine with cleanliness except bathroom floor and dirty bathroom carpets,old faded towels , torn rag carpet in bedroom. No directions for TV, no local or national stations. Biggest problem was that I accidentally thought I had rented for one more day so the cleaner banged on the door and told us to get out ASAP. We were 2 elderly and one disabled woman. He did not offer to help us load. The contact person told us to get out that we were trespassing! Ended up leaving about an hour late with no where to go. Will not rent from them again. Had difficulty opening the key box.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi JoAnn, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review:
  - We use a professional cleaning company to ensure that the home is cleaned and sanitized between guests and we are confident that the home met our high cleanliness standards before your check-in.
  - As advertised in the listing, the TV's are smart TV's and we would have been happy to show you how to work them had you reached out.
  - We are sorry that you mistakenly booked for the wrong dates. However, we had new guests checking in that day so it was imperative that our teams were able to enter the home to start properly preparing it for our next guests.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Cute Comfy Cabin

  5/5

  Chose this property for easy acess for physically challanged persons. Easy access to door only 5 steps and 1 story. The sofa was so comfortable!. Great interior and a great place to chill. Evolve, Housekeeping and the Owner went out their way to make sure we were well taken care of. Recommend this Cabin to anyone who wants to get a away and relax.

  *This review was originally posted on Vrbo