'Happy Cows Retreat' in PCB w/ Lagoon Views!

Reviews

• Nice condo, good location, bad access to condo

  3/5

  The condo overall is nice and looks as presented in the listing. It is not well stocked with towels, trash bags, and toilet paper for more than a couple of days. The trundle under the bunk beds was not accessible as the ladder was too long to open the trundle. The condo is on the 11th floor with a good view of the lagoon and the front door opens to the ocean view and 10th floor pool. The elevator access is horrible. Be prepared to wait 30 minutes for use of the elevator during busier seasons. The check in process was not the easiest to navigate and the carts to assist with luggage must be obtained from security and there is an extended wait for those also. Due to construction the stairs were not accessible on several floors. The resort does have private access to the beach which was nice.

  Manager's Response:

  Hi Rachel, we're glad enjoyed the condo and location! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to make sure that our guests have an exceptional stay with us and uphold high standards of hospitality. We are sorry to hear that you did not have the five-star experience we endeavor to provide our guests.
  - We value the condition of the home and our furniture. We can confirm that the trundle opens just fine and the ladder for the bunk bed does not prevent the trundle from opening. Guests can view the photos to reflect how the trundle operates.
  - It's important to us that guests have all the necessities for their stay. We always have 14 towels out for each stay. As our condo can only accommodate up to 7 guests, there are well enough towels providing 2 each per guest. In addition, there is a washer and dryer in the unit for guests to use if they need to refresh their towels.
  - We provide extra trash bad for each of the trash cans, a roll of paper towels, and 2 rolls of toilet paper in each of the bathroom.
  - For guest use, there are 8 elevators and 4 stairwells across the complex. With the busy season of spring break, the 22-story sky rise may have been fully occupied.
  - In regards to the check-in process and availability for the carts, I'm sorry that it didn't meet your expectations but unfortunately, we have no control over this and the staff at the resort does their best to efficiently provide great service.
  We truly go above and beyond to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Fun in Panama

  5/5

  We had a great time. The room was in theiddle of everything so we walked to most of the places we wanted to go. We enjoyed the light show but think they could use a different rhythm with the water and songs. Great view of the ocean.

• Late summer vacation

  5/5

  Easy to get into, great beds, views,. location. Cold air... Great place to stay

  *This review was originally posted on Vrbo

• Family Fun

  5/5

  Our stay was very enjoyable. The condo was awesome and plenty of room for our family. The resort was close to the beach, walking distance. 5 pools were awesome!!! will book this Condo again.

• Convenient. Clean.

  4/5

  The room itself was very clean and convenient to everything! The guest contact was very helpful when I had questions. All the pools were great and the boardwalk to the beach was amazing. Would definitely stay again!

  The only issue is the elevators are HORRIBLE. But everyone was complaining about them. We just used the stairs most of the time.