Beachfront Resort Condo w/ Panoramic Ocean Views!

Reviews

• Beautiful Condo Needs Better Management

  3/5

  With a gorgeous view of the ocean from a long balcony as well as from most rooms of the condo, this property has such potential to rate a five-star review. Unfortunately our stay was marred by annoying management issues. Before going into the cons, here are some of the things we loved about this condo.* Ahhhh, the view. It was wonderful to sit on the balcony or the couch and look out over the ocean from the 8th floor. When it was too cold to go out, we still felt as though we were on the beach. It was a nice place to entertain our visiting relatives.* The condo is very nicely furnished and the beds are super comfy, not too soft and not too hard.* The kitchen appliances, including the fridge, have been recently updated. * Our last evening we stood next to the beach at the pool and saw a rocket launch from Cape Canaveral, very special experience for us all.* The rolling baggage racks near the elevators were very handy.And now the cons, mostly due to management issues rather the condo itself * Our check-in instruction “Upon arrival, please head to the front desk to receive the key to your room” was totally wrong. The office accessible to the public was closed. In fact, we never saw it open the entire time we were there. Luckily the last reviewer had given us a heads up on the key problem and we emailed for alternate directions before leaving home. Even so, check-in was not without complications and there was no one available to ask for help. Finding the keys and navigating the garages and elevators is confusing to an incoming guest.* Our two Evolve “guest contacts” never answered the phone number supplied. We called four times, twice about check-in and twice about heat issues. Twice it just rang; twice we got the answering service. The wifi network and password included in our email from Evolve were both incorrect. * The temperature dropped to the 40s but we couldn’t turn up the heat because the thermostat was remotely controlled by the owner. We spent a sleepless freezing night and a day wearing our warm jackets in the condo before we could get help.* Our first morning we took the elevator down to ground level to take walk on the beach, only to find that access to the ocean level was closed off. We asked the woman in the little inside office how to get to the beach and she told us to go to the 7-Eleven and turn right. She never mentioned that the storm had damaged the Moontide walkways or that the beach near the 7-Eleven was 1/2 a mile away. The public parking lot there was also closed for repairs. If you have small children or lots of beach gear you may want to check whether this is still the case. Repairs are ongoing all along the beachfront.* One minor thing we wished for was more beach chairs—there were only two and one was pretty worn. The condo is beautiful and deserves better management. If staffing is an issue, as it often is these days, at least provide guests with accurate, clear directions for check-in and check-out, as well as details on the status of any beach damage and repairs.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Judy, we want to make vacation rental easy for everyone, and we're sorry that you experienced some issues during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Thank you for choosing to stay in our home and for taking the time to leave a review as guest feedback is vitally important to us and the success of our vacation rental business
  - We are so happy that you enjoyed the view as much as we do. It must have been an amazing sight to see a rocket launching
  - We apologize that your check-in didn't go smoothly. We will work with Evolve on how to make instructions clearer including Guest Contacts being available for our guests
  - Our thermostat is a Nest and can be manually set/changed by guests, by swiping down top to bottom on the right side of the thermostat. It is controlled by the owner when no one is in the unit
  - We just finished ordering 2 new Tommy Bahama chairs for our guests
  - We are here to provide our guests with local information, but it’s also important for guests to research information about the area
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback, and we hope to host you again!

• Quick get away

  3/5

  The view is spectacular!!! My husband and I came to New Smyrna for a little getaway. Flagler Ave was so much fun and the restaurants were very good.... The Garlic (10+ stars!!), The Breakers on the water has great burgers and a great view! Crabby's was a fun little spot we went to before we checked in... bartender hilarious and food was very good.The check in email was not even close to what we actually had to do.... email said to see the girls at the front desk to pick up our keys ~ we couldn't figure out how to get in the building b/c you had to have a key. Chris, a worker at the Moontide that we saw in the parking lot told us they put the keys in a brown locker on the floor of the parking lot that we were on. Yep, they sure did.... but no one told us to check there.... thank you, Chris! I had also sent an email to my contacts with a question and never got a response. :/Once inside the condo, it appeared very clean. The main living area was very nicely decorated and had a great set up. The balcony looked right out to the ocean but was a little cluttered with the amount of furniture on it but we still spent SO MUCH time there b/c it was beautiful. Kitchen and bathrooms were very very dated and needed some TLC. You could tell there had been work done but it seemed to be either rushed or not done well. Baseboards needed painted and kitchen cabinets/counters/tiles looked very weathered.... which brings me to the refrigerator. The inside was spotless, however, the outside of the refrigerator literally looked the refrigerator I have in my garage to store excess beverages (one that I rarely clean.... b/c it's in my garage and no one sees it) I bought Clorox wipes to try to clean the outside b/c there were stains all over it, but that didn't help. There was enough dish soap, laundry detergent, garbage bags for our quick little 4 night stay. They had beach towels and beach chairs for the beach and even small coolers which was lovely to have! We couldn't ever sit at the beach though b/c the tide literally came up to the beach access steps from 11-5 pm. Obviously, it's the time of the year (?) so we completely understood that. Overall, it was a decent property that needs some love, but I just expected a little more being an oceanfront property. We had a nice stay and liked the area a lot.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Stacey, thanks for letting us know about your stay! We've followed up with the homeowner who has let us know that they are actively working on updating their appliances, despite difficulties with local supply chains after a recent hurricane. They would also like to share that the refrigerator and stove have been replaced, and that they are planning a full kitchen remodel in the near future. We hope to have the opportunity to host you again soon!

• Fantastic sunrise views

  4/5

  This place was a perfect long weekend getaway for my husband and I. We particularly enjoyed the view. The condo was well equipped with amenities and the beds were comfortable. The building’s pool was amazing, also offering a fantastic view of the ocean. We hope to come visit again next year!

  *This review was originally posted on Vrbo

• Incredible view! Relaxing top floor condo.

  5/5

  We checked in late in the evening after a long car journey. Check in instructions were clear and easy to follow. Host was easily accessible via phone, and questions were quickly answered by staff in the building office during business hours. Secure parking in ramp. Loved the direct beach access. One evening we were able to watch a nest of lagerhead turtle babies run for the ocean! Breath taking! We spent lots of time in the refreshing pool, did some shopping, and ate at wonderful restaurants. Everything was so close by! The only downside was a little construction noise and having to leave when the week was over!

  *This review was originally posted on Vrbo

• Awesome views

  5/5

  This condo was great! Beds were comfortable, kitchen had everything we needed. ( I would suggest bringing extra trash bags and paper towels). Condo is decorated nicely and the view is to die for! Had a terrific time!

  *This review was originally posted on Vrbo