Naples Oasis w/ Screened Pool, Bike to Beach!

Reviews

• Beautiful home

  5/5

  The house was just how it was described. It is a beautiful house and I would stay there again.

  *This review was originally posted on Vrbo

• A ruined vacation

  1/5

  We arrived at the house after a one hour late check in and then were told there was a hot water issue. Repair people came in and out of the house the next 24 hours to which we did not complain and comply with to assist. On the eve of our second night we were told there was a leak under the house that needed to be fixed immediately and we needed to vacate. Josh from evolve called me and said I needed to be out. He did not offer an alternative solution for us. We were down for a wedding with a young child. I had to scramble to get housing and repack the house and move on my one free day. This was awful customer service with no respect or consideration of a paying customer. The next morning I got a call from the owner who was very kind and empathetic. She promised a future discount which has yet to come to fruition. I did get a full refund and Rose from evolve was apologetic but to my knowledge nothing came of Josh the rude and aggressive employee of evolve. All in all this was a terrible experience and a ruined vacation!

  Manager's Response:

  Hi Anne, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: We sincerely apologize for the unprecedented issue that occurred with the water heater and leak during your trip. While we did everything we could to resolve this issue while you were in residence, we had to make the heartbreaking decision to ask you to leave the residence for your safety. We have high standards of hospitality and apologize if you experienced anything other than this in your communication with a member of the Evolve team. Thanks for your patience as we worked to resolve this issue for you, we hope you give us another shot the next time you're in town!

• Good stay

  4/5

  Only complaint was no hot water to shower. The house was clean and quiet and very cute

  *This review was originally posted on Vrbo

• Nice Place

  5/5

  Cute

  *This review was originally posted on Vrbo

• 100% recommend!

  5/5

  By far the best rental we’ve every stayed at! It was spotless and had everything you needed. The outdoor living was amazing! The decor was so tastefully done and the location was perfect. Despite coming after a massive hurricane, we couldn’t have asked for a better stay! We can’t wait to come back :)

  Manager's Response:

  From the owner: "Hello Marrisa, we are so overjoyed with your lovely review. We are delighted that you enjoyed your stay at Coastal Beachwalk bungalow. We would enjoy hosting you again with future vacations to Naples. Thank you again!"