Bright Kissimmee Home < 9 Mi to Disney World!

Reviews

• Vrbo rental property

  2/5

  When I want to ask a question about the property, I was passed around. The POC number on the email they sent me was preferred text messages and I did but no answer. I called the evolve but I was pass around until today that evolve kept calling me because they thought I will buy a property. The number they gave me on the email I received cannot speak or understand English just spanish. They should know that not everyone can speak spanish. Check out day, received a text to inform me again the check out time. I’m aware of checking out time. On the time I had a question, they didn’t answer or call. Time of check out, they are so eager to kick us out of the house.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Victor, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to make sure that our guests have an exceptional experience with us and uphold high standards of hospitality. We are sorry to hear that you did not have the five-star stay we endeavor to provide our guests.
  - Communication is important to us and we maintain consistent availability. In all of your contact outreach to Evolve, they responded in a timely and professional manner. As Evolve is the property management company, the local guest contact is the person to reach if you had any questions or concerns.
  - As it is standard in vacation rentals, before check-out a reminder will be sent to all guests to align expectations for the check-out time.
  We truly go above and beyond and we are confident that future guests will have excellent stays.

• Rescued from the brink

  5/5

  Trip started out trying and frustrating. From trip to airport, seat assignments and rental car (1 ½ hours in line), this was starting out to be a disaster. Then the rental home. Hot, hot, hot. Called contact given on email and no response. This was Evolves issue as the person was no longer the primary contact. Next day after a busy day at Disney all of us were not looking forward to another hot night. However, the owner learned of our plight and took over the situation. He performed admirably as he knew what it was like to be frustrated over so many issues. He had an a/c man there right away. A bad thermostat and one that would not hold temp and he compensated us for the problem. He went above and beyond to turn a bad situation into a winner. For that he gets 5 stars.

• Amazing rental and close to theme parks

  5/5

  This property is absolutely beautiful! Such a nice, clean, and spacious home and Waqar was great during the whole process. The home is close to all the theme parks. Would definitely recommend this home to anyone who wants to stay in the Orlando area!

  *This review was originally posted on Vrbo

• Very accommodating

  5/5

  We enjoyed our stay. Great communication with the owner. Thanks!

  *This review was originally posted on Vrbo

• Good time

  5/5

  The property was very nice comfortable very relaxing

  *This review was originally posted on Vrbo