Luxe Orlando/Disney Resort Escape: Pool, Game Room

Reviews

• Not Properly Cleaned

  3/5

  The photos accurately depict the property. The neighborhood is quiet and secluded, and about 20-30 mins from Disney World. We had a few issues with cleanliness and the pots and pans. The pans had been scraped so badly that the Teflon was peeling off the sides. Our contact Fred responded after about three phone calls and he bought a new set of pots and pans for the property. We reported the lack of cleaning, but no one responded to our phone calls and texts. There was hair everywhere. No room appeared to be swept or vacuumed. The showers and bathrooms were full of stray hairs. The floors in the kitchen and living room were not mopped. Our socks were filthy on the first day. The pool area had not been cleaned either. We found used band-aids and swept up two piles of dirt and trash from the pool area. The ice maker did not work properly and had mold. The place could definitely use more towels and washcloths, as we ended up purchasing our own. Also, the couches need to be sanitized better, they have a smell that can only come from many people sitting on them and no one spraying afterward. A good shampooing of the chairs, couches, and rugs would go a long way.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Whitney, the homeowner and their team work hard to provide an ideal stay for all guests, and they'd like to clarify the following:
  - We make cleanliness a top priority, and the home is professionally cleaned and sanitized before each guest's arrival. Additionally, less than a month before your stay, the property had a thorough 3-day deep clean.
  - The only communication we received from you was one phone call regarding the scratched pan. Within the same morning, we replaced the pan with a brand new top-of-the-range set. We never received any further texts or calls from your group.
  - We wish you would've reported your cleanliness concerns when we dropped off the new pots and pans. We would've been more than happy to take a look and address any areas that may have needed more attention.
  - We were also surprised by your comments as your group chose to stay for your entire reservation and asked for a late checkout.
  The owner and their team will continue to do all they can to provide the best possible stay for all guests!

• Enjoyable Vacation

  5/5

  Very nice well kept property

  *This review was originally posted on Vrbo

• Cleanest vacation rental I’ve every seen!!!

  5/5

  The property looks just like it does in the listing. The property was absolutely spotless. I will definitely be visiting again. Also my contact Fred was great and patient. He answered my emails and phone calls when needed for questions. The only downside, which has absolutely nothing to do with the property is that GPS needs to update there directions to the property.

  *This review was originally posted on Vrbo

• Great house

  5/5

  Great house with a lot space , nice pool,great communication owner answer question quick. Nice house to comeback.

  *This review was originally posted on Vrbo

• Recommend

  5/5

  Absolutely beautiful. There was so much space for everyone and keep busy with game room and pool area at club house

  *This review was originally posted on Vrbo