Light & Airy Jupiter Townhome Near Beaches!

Reviews

• very dirty

  1/5

  This was a disappointment, this host was given my private phone number by VRBO WITHOUT MY PERMISSION. I was not given the choice to communicate to the host through the Vrbo platform. The reason I was given by the VRBO customer support. Is that the host use a third-party application to manage multiple properties. So instead of my communications to the house, being documented on the platform and my privacy being protected I had to use my personal phonecommunicate to the host through the Vrbo platform. The reason I was given by the Vrbo customer support is that the host use a third-party application to manage multiple properties. So instead of my communications to the host being documented on the platform and my privacy being protected, our communications were not secure, and they were not documented on the platform. our communications were not secure, and they were not documented on the platform. The master bath has tile on the floor that is not made for floors and was so slippery I slipped. The place does not match the photos. The living room had a sectional that was so close to the TV MY wife tripped. The master bed frame had lets at the edge of the bed frame and we kept hitting our feet. All the floors and carpets were not clean. The countertops in the kitchen not clean.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jude, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences (4.95 cumulative review rating on Airbnb) and would like to clarify the following:
  - Thank you for choosing to stay in our home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business
  - Communication is key when staying in a vacation rental for multiple reasons. We sent you a simple welcome message and a “hope you enjoyed your stay” message, so we apologize if this bothered you, but this is part of the 5-star guest experience we provide our guests
  - We keep all of our properties meticulously clean. If there were any issues with cleanliness, we wish you had reached out to us during your stay, and we would have immediately addressed them
  - There is a sufficient amount of space between the couch and the tv stand, and all of the bathrooms have mats, so we are trying to understand why the floor in the bathroom was slippery, so we are sorry that you slipped
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• Wonderful Stay!

  5/5

  I rented both units in the duplex for my family to stay while visiting for a family birthday party. It was lovely. Honestly, I could live in either unit. The communication with Aaron was easy and he was so accommodating. The neighborhood is quiet, yet nearby to shopping, restaurants and a short ride to the beach. The unit was clean and had all of the comforts of home. There are even paper towels, laundry detergent, basic toiletries. The beds are super comfy and so are the towels! I highly recommend either unit- the Sea Turtle or Coral House! Or rent both units so your family can stay together with enough privacy for all.

  *This review was originally posted on Vrbo