Barbados Golf View Villa w/ Game Room & Pool!

Reviews

• Great

  5/5

  This was a wonderful home....

  *This review was originally posted on Vrbo

• Love the house

  5/5

  Amazing stay the house is very specious and clean. The kids had fun in the pool and the game room. I will be going back there, and would recommend family and friends.

• Poor response from owner ruined our experience at this house

  2/5

  Property is nice, but... My parents got there 1st, but couldn't get into the property b/c the keypad did not light up in order for them to enter the code. They had to reach out to the local contact who advised they would have to press the 2 numbers that did light up to make the remaining keypad #s light up. Not a big deal, but would have been good to have in the check-in instructions. We arrived a few hrs. later and the house was very cold. Temp. was in the high '60s. There was a cold front coming in and knew it would only get colder as the night wore on and into the following day. We put the heat on but the house was still cold. We gave it a few hours, thinking maybe it needed more time to heat the house properly, but the heat was just not working. My husband reached out to the property owner in the morning and advised him we were absolutely freezing overnight. It was in the low 60s in the house. We were in Orlando for vacation, so were naturally not home for the remainder of the day. The property contact advised my husband he reached out to the owner, who was able to remote into the heating system and claimed we had not put the heat on properly and put it on cool instead. It should be noted, in the house were 4 adults, 2 with master's degrees and 2 with bachelor's (as well as basic common sense), so we know how to put the heat on. However, we gave him the benefit of the doubt that we had done something wrong. The contact reached out while we were at the theme park asking if it was warmer, but we were not home so could not provide an answer. He advised it would be fixed by the time we got home. When we returned to the house around 6pm the house was 63°. It was absolutely freezing. My husband reached out to him via text, phone call, and email. He explained it was freezing in the house and clearly the issue had not been resolved. The contact then claimed that the house must have been on eco mode and would not heat properly until it was occupied but should be warm soon. After an hour & 1/2 with the temperature remaining 63° we complained again and the contact advised it was too late to send somebody and blamed us for not responding earlier in the day when we were out (as if we would stay there all day). Overall everyone in the house was affected by how unbearably cold it was and couldn't sleep well. My children and parents slept in jackets and husband was very upset. After we left I complained and the contact just stopped responding to my texts.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Stacci, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip.
  
  - We apologize but all communication was done through my guest contact and you, we never spoke to anyone so it was you talking to them and them talking to me. Something might have been missed while going from person to person
  - This is a new keypad and we have not had any issues with it since it was installed. We're not sure what happened and if there was a possibility that something got jammed, but everything is working fine
  - Regarding the A/C this is a Nest Thermostat it was turned off, but I did set it at 75 degrees. I did get several text messages from my guest contact and each time I checked the app it was still reading 75 degrees. I asked if you wanted me to send a repairman out and I didn't get a response so didn't send anyone, but in the morning I noticed that it had been turned off again. Because I wasn't sure what was going on I did have the A/C serviced and was told that the sensors on the "motherboard" were tripped, they have fixed the issue and it's working fine now
  - If you would be willing to give us another try we would make it worth your while, we can deliver a better experience
  
  We truly go above and beyond for our guests, and are confident that future guests will have excellent stays! We will continue to strive for the 5-star reviews we know we can deliver."