Family-Friendly Haines City Retreat w/ Pool!

Reviews

• A little run down.

  3/5

  No garage access. Landscaping poor. Needs plastic glassware for pool. One room with no furniture. Needs a little TLC.

  *This review was originally posted on Vrbo

  Manager's Response:

  Keith, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - All guests have access to the garage by manually pulling the bar and lifting the garage door. The keys for the garage are located in the home which is accessible via the home by keyless entry. We apologize if this caught you off guard. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to assist with any of these issues.
  
  - As seen in our listing photos, we have furniture in all of our rooms. We use local, professional photographers to make sure that the listing photos correctly reflect the property, so the features you see on the listing are accurately advertised.
  
  - We appreciate your suggestions on areas of improvement and plan to make the appropriate changes where necessary. We appreciate you letting us know of your concerns as it gives us the means to improve and provide 5-star experiences moving forward.

• Pungent smell made staying in house difficult

  2/5

  We arrived and were immediately hit with a pungent cigarette/marijuana smell that was overpowering. It smelt like cleaning products were trying to mask the smell but it was just too strong. We decided we could not cook in because it was just not enjoyable to be in the house with the smell. Also on the first day we had to text the property manager as all 3 toilets in the unit were not flushing. They sent someone over to fix it.Overall the golf was awesome next time we will not be staying at this house

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Tim, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip.
  - The guest before you broke the rules and smoked in the house, we thought that the efforts made before you arrived had taken care of the problem. We had the entire house cleaned and deodorized, including all rugs to resolve the smell issue. We are sorry for the inconvenience
  - We are happy that we were able to take care of the toilet issues while you were in the home
  We truly go above and beyond for our guests, and are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we know we can."

• House needs some TLC

  3/5

  This is just a rental house that offers very little amenities you would expect from a VRBO house. Examples include no dish soap, minimal kitchen supplies, poor quality towels. The screens in the pool area were missing or hanging down allowing birds and other critters and the house needs paint inside. We arrived on a Friday, which was trash pickup day but the bins were not taken out so we had full bins and little space for our trash. The cleaning crew was there that day but didn’t put the trash out.We would not stay there again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jackie, we're sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We have many cooking supplies available for our guests. These include cookware, utensils, small appliances, glasses, etc.
  - As is standard in the vacation rental industry, we provide a starter amount of toiletries and other essentials, and once that amount is out, it's typical for the guest to purchase more supplies.
  - We have new towels in the locked closet. We apologize that they were not left out for you before your arrival.
  - The pool screen was just replaced last August after the hurricane. We'll ensure it's installed correctly.
  - As shown by the photos, the inside of the house was painted in 2020.
  Thanks for taking the time to share your feedback.

• Great place

  4/5

  Great place quite neighborhood would book aging

  *This review was originally posted on Vrbo

• Pleasant Stay

  5/5

  The house is in a gated community, very quiet. The home was clean and very bright. I would say extra bath towels and blankets would be nice. There are pool towels available, plenty of plates and glassware.Walmart, dollar tree and winn Dixie are right outside of the community, to get your basic necessities. I will definitely stay here again.

  *This review was originally posted on Vrbo